Tasting Room & Hospitality

About the Company

Clos Henri is an organic estate set among the hills of Marlborough’s Wairau Valley in New Zealand. Founded and cared for by the Bourgeois family from Sancerre, the vineyard brings together centuries of winegrowing knowledge with a blend of traditional and modern techniques to create wines that express their terroir with elegance and precision.

The estate is a single-vineyard property, and every bottle reflects a deep respect for the land, longstanding family craftsmanship, and a strong commitment to Sauvignon Blanc and Pinot Noir.

About the Role

We are looking for an energetic hospitality professional who is genuinely passionate about fine wine and committed to delivering memorable experiences for guests and customers. The right person will be engaging, polished, approachable, and results-oriented, while also being comfortable handling a varied workload and keeping each day well structured and productive.

This position reports directly to the Sales & Marketing Manager and is a full-time permanent role.

Working pattern: Tuesday to Saturday from October to April, and Monday to Friday during the low season.

Key Responsibilities

• Host cellar door tastings and provide an excellent visitor experience.
• Strengthen the cellar door’s reputation by delivering service that encourages domestic and international visitors to return and recommend the venue.
• Guide, support, and energize the small hospitality and wine tourism team to maintain a positive, cooperative workplace.
• Design and roll out wine tourism experiences and programs that align with the business strategy and brand values.
• Increase visitor numbers, wine club sign-ups, database growth, and online store engagement.
• Build and manage partnerships with local tourism businesses and operators.
• Keep cellar door operations running efficiently and smoothly.
• Develop a unified visitor management approach across cellar door, accommodation-related initiatives, and trade/media incentive visits.
• Create and deliver a five-year plan to improve the visitor experience.
• Promote the company’s sustainability practices through visitor experiences.
• Prepare and oversee budgets for hospitality and wine tourism activities.
• Track financial performance and identify opportunities to reduce costs and increase revenue.
• Develop an event plan that supports brand awareness, local loyalty, and the company’s image.
• Manage the planning and execution of events while staying within approved budgets.
• Maintain regular contact with local and regional trade accounts and identify new business opportunities across the Marlborough region.
• Assist the Sales & Marketing Manager with marketing updates, media submissions, website and database maintenance, and social media implementation.
• Travel domestically when needed for consumer and trade events or shows.

Profile, Skills and Experience

• At least 3 years of experience in the wine industry and hospitality environment.
• A friendly, people-focused approach with a strong ability to create positive guest interactions.
• Genuine enthusiasm for fine wine.
• Strong planning and organisation skills, with careful attention to detail.
• Comfort using Excel, Word, and design tools such as Adobe or Canva.

Location

The role is based at Clos Henri Vineyard, 639 State Highway 63, Renwick, Marlborough, New Zealand.

Application Requirements

Applicants should submit a CV, cover letter, and three work references.