Support Specialist (Retail)

About Revolut

Revolut set out in 2015 to give people more from their money: clearer visibility, greater control, and more freedom. Its products cover spending, saving, investing, exchanging, travelling, and other everyday money needs, serving more than 75 million customers worldwide.

The company has grown rapidly and now has over 13,000 team members working across offices and remotely. It has also been recognized as a Great Place to Work™ for its employee experience.

About the role

The Customer Support team is often the first contact point for millions of users. The team provides quick, careful support, partners with product teams to improve the customer experience, and helps keep service quality high.

This role is for a Support Specialist who will own customer cases, investigate issues thoroughly, and help shape how customers are supported each day. To maintain 24/7 coverage, the position may involve night and weekend shifts, and those shifts are fully compensated.

Key responsibilities

• Deliver a strong customer experience through in-app live chat, phone, and email while helping customers feel confident and secure using the product.
• Act as a professional representative of Revolut in all online interactions.
• Work with international teams to resolve customer problems and close issues effectively.

Requirements

• A bachelor's degree, with at least a provisional certificate available.
• At least 18 months of customer service background.
• English proficiency at C1 level or above.
• Strong written and verbal communication skills.
• Ability to explain technical or complex matters in simple terms.
• Good numeracy, analytical ability, and comfort with IT tools.
• Strong attention to detail.
• Empathy and a genuine desire to help customers.
• Self-driven approach, adaptability, and a collaborative mindset.
• Independent problem-solving skills.

Nice to have

• Knowledge of additional languages.
• Previous customer service experience in telecom or retail.

Diversity and inclusion

Revolut encourages applications from candidates with different backgrounds and experiences, with a focus on building an inclusive and diverse workplace that supports innovation and exceptional service.

Candidate notice

Applicants should be cautious about job scams. Applications should be submitted only through Revolut’s official recruitment channels, and genuine communication will come from email addresses ending in @revolut.com. The company will never request payment or personal financial details during hiring. Any suspicious request should be treated as fraudulent and reported immediately.

Application declaration

By applying, the candidate confirms that all submitted information and attached documents are accurate to the best of their knowledge, that any applicable prior employment with Revolut has been disclosed, and that false or incomplete information may lead to rejection, withdrawal of an offer, or termination/dismissal. The candidate also agrees that personal data will be processed in line with Revolut’s Candidate Privacy Notice.