Support Specialist - Remote (Chat, Email, Calls)

About Inspira Financial

Inspira Financial empowers individuals and businesses to enhance both their health and financial well-being through simplified and strengthened journeys towards better wealth and health. Committed to leading with empathy and integrity, Inspira values collaboration, transparency, and continuous improvement to create meaningful impact for over 7 million clients with assets exceeding $62 billion.

The company fosters an inclusive culture focused on growth, empathy, and teamwork. Remote roles are open to residents of various U.S. states including AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV. Although some positions require occasional office presence near the Oak Brook, IL headquarters, support specialist roles are fully remote with no onsite attendance required.

Role Summary and Responsibilities

This position primarily supports account holders by engaging through calls, emails, and chats to provide assistance and education regarding financial products such as Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA), and commuter benefits.

• Deliver clear, empathetic, and knowledgeable support to members, helping them understand account benefits and policies to maximize their use of individual plans.
• Ensure compliance with internal quality standards, policies, and regulations throughout member interactions.
• Utilize digital tools including knowledge management systems and performance dashboards to manage inquiries and workflow.
• Guide members in using online tools and mobile applications for account management tasks like balance checks, claims submission, and distributions.
• Resolve issues independently to minimize barriers for the accountholders and escalate only when necessary.
• Respond promptly to incoming member communications via voice, chat, and email, maintaining professional and positive engagement.
• Maintain strict confidentiality and discretion in handling sensitive member data adhering to compliance requirements.
• Manage multiple service priorities effectively to meet member service goals and deadlines.

Work Schedule and Training

Standard shifts are Monday through Friday with varied hours between 7:00 AM and 7:00 PM Central Time. Shift preferences are assigned based on availability on a first-come, first-served basis.

Mandatory paid training starts on Monday, September 7th, 2026 and lasts six weeks (Monday to Friday, 7:00 AM to 3:30 PM CT). A product knowledge exam requiring a minimum score of 85% is conducted at training completion. Paid time off accrues during training but cannot be utilized until training ends.

Equipment and Technical Requirements

• Company provides necessary equipment including a laptop, two monitors, docking station, headset, keyboard, and mouse.
• Requires a quiet, distraction-free workspace with hardwired internet connection.
• Internet speed must be at least 20 Mbps upload and 100 Mbps download.

Preferred Qualifications and Skills

• Minimum 2 years of customer service experience in call center environments preferred, though no degree is required.
• Bachelor’s degree or 1-3 years experience in health and benefits is a plus.
• Ability to work efficiently in fast-paced settings handling up to 50 calls daily.
• Strong communication skills, both written and verbal, alongside 50+ WPM keyboarding proficiency and Microsoft Office expertise.
• Capability to navigate multiple digital systems simultaneously while maintaining accuracy and empathy.
• Demonstrated problem-solving aptitude, proactive approach, detail orientation, and reliability.
• Positive attitude and ability to function well within team environments.

Compensation and Benefits

The hourly wage for this role is fixed at $18.50. Total compensation may vary based on your location, experience, and skills and may include incentives and bonus plans.

Inspira Financial provides comprehensive benefits such as healthcare coverage, 401(k) retirement savings plan, company holidays, paid time off, parental leave, and an employee assistance program.