Support Specialist for Domínio Solutions (Fiscal/Accounting or Payroll)

Job Overview

Seeking to advance your career in the support sector within a leading technology company? Join our team! Thomson Reuters integrates intelligence, technology, and human expertise to provide reliable answers that empower professionals to make confident decisions and manage their businesses more effectively. Our team of specialists blends information, innovation, and insight to unravel complex situations in Tax, Foreign Trade, Accounting, and Legal markets, supporting clients in their decision-making process.

About the Role

In this role as a Fiscal/Accounting or Payroll Support Specialist, you will work with Domínio Solutions, a suite of integrated technological systems designed to enhance management, efficiency, and security for professionals in the accounting sector.

Key Responsibilities

• Provide support for modules related to Fiscal Writing, Accounting, and Payroll within the Domínio System via telephone.
• Ensure clarity and accuracy in all communication with clients.
• Deliver efficient support and timely resolution of issues.
• Understand the client journey and appropriate processes for each need.
• Facilitate requests for product modifications and corrections.
• Embody and promote the organization's values and behaviors.
• Stay continually updated with developments in the offered solutions and current legislation pertaining to the area of work.

Candidate Profile

• Residency in the Florianópolis region is mandatory.
• Degree completed or in progress in Accounting Sciences, Human Resources, Administration, or related fields.
• Experience in customer service or administrative routines.
• Demonstrated ease working towards goals and delivering results.

Additional Advantages

• Prior experience in Fiscal/Accounting or Payroll areas.
• Familiarity with the Domínio System.