Support Specialist (Complaints)

About the company

hackajob is working with Revolut to identify strong candidates for this position.

Revolut’s goal is to give people greater visibility, control, and flexibility with their money. Since 2015, the company has built a broad financial platform covering spending, saving, investing, exchanging, travelling, and more, serving more than 75 million customers worldwide.

The company has grown rapidly and now employs 13,000+ people across offices and remote locations. It has also been certified as a Great Place to Work™, reflecting its focus on employee experience and culture.

About the role

The Customer Support function is the first touchpoint for millions of users globally. It is responsible for providing quick, considerate assistance and for working alongside product teams to improve the overall customer experience.

This role is focused on managing complaints through a process that is fair, transparent, and compliant. The position requires digging into issues thoroughly, coordinating with internal and external stakeholders, and consistently working toward an excellent customer experience.

The role also involves root-cause analysis, quality oversight, and interaction with regulatory authorities. Revolut also offers opportunities for career growth as the person progresses within the company.

Key responsibilities

• Manage formal complaints within the required regulatory timelines.
• Investigate issues, assess root causes, and work toward effective resolution.
• Help create, refine, and standardize internal complaint-handling processes.
• Promote a culture where customers are treated fairly.
• Maintain a central record of complaint-related information so data is accurate, complete, and easy to retrieve.
• Work with teams such as Product and Quality Assurance to resolve complaints efficiently.
• Take ownership of issues, policies, and procedures from start to finish where needed.
• Keep current with industry rules and compliance expectations so complaint processes remain legally and regulatorily sound.

What you need

• A bachelor’s degree, along with at least a provisional certificate to support it.
• At least 18 months of experience in customer service.
• Strong English fluency at C1 level or above.
• Excellent verbal and written communication abilities.
• The ability to simplify complex matters for easy understanding.
• Strong numerical, analytical, and computer skills.
• Very high attention to detail.
• A caring attitude and genuine interest in helping others.
• Self-driven energy, flexibility, and a collaborative mindset.
• The ability to solve problems independently.

Nice to have

• Experience in investigation-oriented work.
• Background in retail customer service or insurance.

Important notice for applicants

Applicants should be alert to job scams. Use only official Revolut recruitment channels, and verify that any email communication comes from an @revolut.com address.

No payment or financial information will ever be requested during the hiring process. If someone asks for either, it should be treated as a scam and reported immediately.

By applying, you confirm that the information you provide and any attached documents are accurate to the best of your knowledge. You also confirm that any previous employment with Revolut has been disclosed where relevant. False or incomplete information may result in rejection of the application, withdrawal of an offer, or termination of employment if discovered later. You also agree that your personal data will be handled in line with Revolut’s Candidate Privacy Notice.

Additional information

Applications from people with diverse backgrounds and experiences are encouraged. Revolut emphasizes an inclusive, multicultural, and high-performing environment as part of its Diversity and Inclusion framework.