Support Services Specialist

About the Company

Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions firm that has supported major enterprises in their transformation efforts for more than 50 years. The company provides consulting-led, cognitive-powered services and integrated technology and engineering solutions through its Location Independent Agile delivery approach.

As part of the Tata group, TCS operates across 53 countries and employs more than 616,171 highly trained consultants representing 157 nationalities. It is a large multinational business group with a wide international footprint.

Job Overview

The Support Services Specialist role is based in Riyadh, Saudi Arabia and is a full-time position focused on hands-on workplace IT support. The position calls for strong technical troubleshooting across desktops, laptops, mobile devices, printers, network basics, and meeting room technologies.

Core Responsibilities

• Deliver on-site IT assistance for incidents and service requests that need physical intervention.
• Troubleshoot operating systems and support Android and iOS mobile devices.
• Set up, configure, install, and replace hardware for end-user devices.
• Carry out break-fix work for laptops, desktops, peripherals, and other workplace equipment.
• Support IMAC tasks, including install, move, add, and change activities.
• Handle issues that the remote service desk cannot resolve.
• Provide priority support for VIP users and coordinate closely to close requests quickly.
• Support meeting rooms, AV equipment, and technology needed for events.
• Liaise with hardware vendors, OEMs, and external service providers.
• Perform walk-in support tasks such as password resets, device replacement, and onboarding/offboarding assistance.
• Assist with LAN, Wi-Fi, printer, and peripheral issues through hands-on support.
• Track assets and stock, including inventory reconciliation and record management.
• Help with employee joining, transfer, and exit processes from an IT support perspective.
• Manage loaner devices and spare hardware during repair and replacement work.
• Spot recurring problems and contribute to knowledge articles and shift-left improvements.
• Keep users informed on progress, resolution timelines, and status updates.

Technical Profile

Candidates should understand desktop and laptop hardware troubleshooting, operating system administration, basic networking, printer support, endpoint lifecycle management, and IT service management tools such as ServiceNow or similar platforms.

Soft Skills

Strong communication, effective teamwork, and the ability to document issues and share knowledge are important for this role.

Education and Certifications

A diploma in Computer Science or a bachelor’s degree in Computer Science is required. Preferred certifications include ITIL and MS/CCNA credentials.

Application Deadline

The last date to apply is 30 June 2026.

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