Supply Chain & Customer Service Specialist

Company Overview

Prometeon Tyre Group is an internationally operating company focused on the design and distribution of premium tires tailored for commercial vehicles. With a strong commitment to innovation, sustainability, and customer-centric solutions, Prometeon provides customized products and services for professional applications in transport, agriculture, and industry sectors. Founded in 2017 as a spin-off from PIRELLI Tyre's industrial division, the company initially produced and sold PIRELLI branded tires. Today, it develops, manufactures, and markets its own line of tires renowned globally for their high performance, efficiency, and durability.

Key Responsibilities

• Act as the primary contact for customers within the sales back office.
• Process orders, generate order confirmations, and ensure timely dispatch.
• Manage product availability to guarantee optimal stock levels.
• Provide daily operational assistance to the sales and contact center teams.
• Oversee inbound and outbound processes, including capacity planning, management of critical data, and re-export procedures.
• Monitor and control all logistics expenses, authorize extra costs, and ensure cost-efficiency.
• Responsible for inventory management including stocktaking activities.
• Track customer-perceived service levels and develop as well as implement appropriate action plans.
• Collaborate closely with corporate headquarters and other relevant departments.
• Participate in and lead projects aimed at optimizing and redesigning processes, including IT-related initiatives.
• Prepare, analyze, and report key performance indicators (KPIs) with continuous monitoring of relevant metrics.

Candidate Profile

• Fluent verbal and written communication skills in both German and English.
• Advanced proficiency in MS Office, especially Excel.
• Experience working with SAP / S/4HANA systems.
• Between 2 to 5 years of professional experience in supply chain management and customer service roles.
• Strong analytical skills with confident and critical handling of numerical data.
• Excellent communication, relationship-building, and negotiation abilities within complex and dynamic environments.
• Independent, organized, and solution-driven work style.
• Highly motivated, proactive, positive individual demonstrating strong initiative.