Subject Matter Expert (Support)

About the company

Revolut set out in 2015 with a simple goal: to give people more from their money — clearer visibility, greater control, and more freedom. Its products span spending, saving, investing, currency exchange, travel, and more, serving 75+ million customers worldwide.

The company has grown rapidly and now has 13,000+ people across offices and remote locations. Revolut has also been recognised as a Great Place to Work™, reflecting a strong focus on employee experience, culture, and building high-quality products that simplify a complex world.

About the role

The Customer Support function is the first touchpoint for millions of users globally, offering quick and thoughtful help when it matters most. This team works closely with product groups to improve the customer journey and keep service quality at a high standard.

In this role, you will act as a Subject Matter Expert with strong knowledge of customer support operations and Singapore-specific products. You will help connect product expertise with excellent service delivery, while also keeping internal knowledge up to date and supporting communication across teams.

What you'll do

• Build and keep current an internal knowledge base covering local products.
• Make sure frontline support teams receive accurate product updates without delay.
• Work with Learning & Development to refresh training content and arrange training sessions when needed.
• Create and manage internal communication materials such as FAQs, forms, and support documentation.
• Coordinate with Product Owners on product updates, bug fixes, and configuration-related questions.
• Review customer feedback to spot patterns and improvement opportunities.
• Run root-cause analysis to identify the source of major issues.
• Partner with Research, Quality, and Complaints teams to uncover why negative customer experiences are happening.
• Turn findings into practical improvement actions.
• Work with Product teams to share visibility on customer satisfaction and dissatisfaction for the features you support.

What you'll need

• Strong command of English.
• Previous experience in customer support, ideally in a product-led or fintech setting.
• Practical familiarity with support and documentation tools such as Confluence and Zendesk.
• Strong communication skills and the ability to collaborate across functions.
• A hands-on, self-driven approach with a strong sense of ownership.
• Empathy and a customer-first mindset.
• Excellent attention to detail along with strong problem-solving skills.
• Comfort working in a fast-moving and changing environment.

Eligibility and hiring notes

This opportunity is open to candidates who can work in a remote full-time setup and bring the experience and skills needed for a customer support subject matter expert role. Revolut also encourages applicants from diverse backgrounds and experiences.

Applicants should use only official Revolut recruitment channels. The company does not use third-party hiring platforms for recruitment. All messages should come from an official @revolut.com email address. Candidates will never be asked for payment or personal financial information during the hiring process.

By applying, you confirm the accuracy of the information provided, acknowledge any prior employment with Revolut if relevant, and accept that your data will be processed under Revolut's Candidate Privacy Notice.