Strategy and Growth Consultant

About the Role

The Strategy and Growth Consultant will join the Accenture Song practice based in Dublin, focusing on customer strategy and growth initiatives. Working as a key member of high-performing teams, you will drive large-scale transformation projects aiming to enhance customer experiences and develop sustainable client relationships by leveraging advanced technologies.

Key Responsibilities

• Assist clients in adopting a customer-centric approach and crafting compelling customer propositions.
• Redesign customer journeys with personalized, multichannel engagement strategies.
• Utilize customer data effectively to optimize interactions and engagement.
• Integrate physical and digital channels to offer seamless service experiences.
• Implement new technologies and platforms to transform business and operating models.
• Harness AI, automation, and emerging tech to innovate customer experiences and boost operational efficiency.
• Drive front-office operating model changes for both B2B and B2C organizations.
• Identify and develop growth opportunities while establishing clear strategic roadmaps.
• Design customer-facing offers, pricing strategies, and support digital transformation through business case development and value measurement.
• Lead delivery of AI-enabled customer engagement and personalization solutions.
• Apply design thinking to reshape customer-centric processes and introduce innovative ways of working.
• Facilitate design workshops and lead cross-functional teams throughout project lifecycles.
• Manage risks and engage with senior stakeholders effectively.
• Employ agile frameworks and methodologies in project delivery.

Qualifications and Experience

• Minimum of 3 years’ experience in designing and executing customer-impacting transformations or front-office operating model changes.
• Familiarity with AI, automation, personalization, or other emerging technologies applied to business transformation is advantageous.
• Certified or practiced in Design Thinking methodologies.
• Project Management and Agile Methodology certifications are preferred.
• Bachelor’s degree or equivalent experience in a relevant field.
• Previous experience in management consulting is highly valued.

Employee Benefits

• Competitive salary package.
• Comprehensive benefits including pension plan, private health insurance, and reduced membership rates for gym facilities.
• Support facilities for emergency care and two days of paid leave annually dedicated to charitable activities.
• Flexible working arrangements may be negotiated depending on role requirements.

Additional Information

Accenture is a global professional services firm specializing in digital, cloud, and security solutions with over 721,000 employees worldwide. We serve clients across multiple industries offering a range of consulting and operational services. Candidates with special needs in the recruitment process can contact the recruitment team for accommodations.