Strategic Retail National Account Manager

Company Overview

FXI specializes in advancing comfort and performance through foam innovation, supporting a variety of sectors such as bedding, furniture, healthcare, and transportation. The company's materials contribute to leading consumer brands known for comfort, including Molecule, Serta, Sleep Innovations, Yourigami, and Novaform, as well as prominent OEM and retail partnerships across North America. FXI fosters a culture centered on curiosity, collaboration, and delivering results, supported by advanced R&D and manufacturing capabilities.

Role Summary

The Strategic Retail National Account Manager will spearhead the development and growth of partnerships with major national retailers. This strategic role demands leadership, client relationship management, and innovation within product categories. Managing a portfolio of national clients, this position will steer retail strategies and collaborate with cross-functional teams such as Product Development, Marketing, Finance, and Supply Chain to drive growth and enhance profit margins. Success in this role requires a proactive approach to performance analysis, category influence, and execution of go-to-market strategies to secure retail success both in physical stores and online channels.

Key Responsibilities

• Manage and expand relationships with national retail accounts, targeting revenue, profit, and market share growth.
• Develop annual and long-term growth plans aligned with FXI’s strategic goals.
• Lead customer line evaluations, pricing strategies, and promotional initiatives to meet both client and company objectives.
• Act as the principal advocate for assigned accounts by anticipating needs, locating growth opportunities, and offering insights promoting category development.
• Collaborate with R&D, Marketing, Supply Chain, and Finance teams to deliver program excellence.
• Monitor and analyze sales, margin, and profitability data to guide informed decisions.
• Keep abreast of competitive and market trends, converting these insights into actionable retail strategies.
• Represent FXI professionally in all customer interactions to strengthen multi-level relationships.
• Contribute to innovation by sharing consumer, market, and retailer insights.
• Maintain thorough account records and reporting to ensure internal alignment and strategic planning.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Between five and ten years of experience in retail merchandising, sales, or account management within consumer products, ideally in household goods, home comfort, or related manufacturing sectors.
• Demonstrated success managing large-scale retail accounts including big box and national chains, covering both physical and online sales.
• Strong financial and analytical skills with an ability to craft business cases and negotiate mutually beneficial agreements.
• Exceptional communication and relationship management skills, capable of influencing diverse internal and external stakeholders.
• Self-motivated and well-organized, excelling in an independent, remote work setting.
• Proficiency in Microsoft Office applications and business analytics software.
• Willing to travel up to twenty percent to nurture relationships and drive results.

Company Values and Culture

• Collaboration and teamwork to achieve results.
• Customer-centric approach with diligent follow-up and service.
• Ownership mentality coupled with passion for all tasks.
• Continuous improvement in knowledge, service, and relationships.
• Commitment to support and comfort for those in need using company resources.

Diversity and Inclusion

FXI is dedicated to maintaining an inclusive workplace, endorsing equal employment opportunities regardless of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or other protected statuses under federal, state, or local laws. Diversity is embraced as a source of broader perspectives that enrich the company and its products. The company seeks qualified candidates authorized to work in the United States but does not provide visa sponsorship.

Travel Requirement

This position requires approximately 20% travel within the northeastern United States to support and develop retail partnerships.