Store Protection Specialist

Role overview

Ross is a large off-price retail chain built around value, trend-forward merchandise, and a shopping experience that feels like a treasure hunt. The company emphasizes a people-first culture, growth opportunities, teamwork, and a workplace that values diversity, equality, inclusion, and community impact.

This role is focused on maintaining a visible security presence at store entrances, exits, and throughout the sales floor. The aim is to help deter theft and fraud, support a safe environment for both customers and associates, and assist store leadership with loss prevention and shortage reduction efforts.

Key responsibilities

• Maintain a strong, visible presence near entrances and exits, greeting customers in a courteous way while helping discourage theft.
• Observe the sales floor for signs of suspicious activity or possible theft, and escalate concerns to store leadership.
• Support a safe shopping and working environment by helping keep emergency exits clear and removing obstacles that could create hazards.
• Work with store leaders and loss prevention teams to follow prevention guidelines and reduce operational shortage.
• Provide respectful, professional customer service to shoppers and associates at all times.
• Take part in partner communication such as calls, district meetings, associate education, and recognition activities when needed.
• Follow company rules for responding to external theft situations and apply best-practice methods to work efficiently.
• Help increase associate awareness of shortage-reduction processes and verify proper checkout practices for customers and associates.
• Represent the brand professionally and comply with the company dress code, including the required vest and black attire.
• Perform other loss-prevention-related duties as assigned.

Requirements

• High school diploma or equivalent is required; an associate degree is preferred.
• At least 1 year of retail supervisor experience or comparable training is preferred.
• At least 1 year of loss prevention or security training is preferred.
• An active security guard license is preferred.
• Ability to perform well in a fast-moving retail setting.
• Strong verbal and interpersonal communication skills.
• Ability to develop and maintain working relationships with store teammates.
• Good customer service skills and the ability to resolve conflict effectively.
• Must be able to comply with applicable federal and state requirements for security roles, which may include background screening, physical examination, fingerprinting, and/or drug and alcohol testing.
• Must be dependable with consistent attendance and timeliness.
• Capable of standing, walking, and moving throughout the store for the full workday.
• Must be able to lift or lower items weighing more than 25 lbs between levels, including upward pulling.
• Must be able to bend, stoop, or crouch as needed based on business requirements.

Work environment and employment notes

This is an onsite full-time position in Calhoun, Georgia. The role requires a constant in-store presence and active movement throughout the day. The posting notes that some assignments may require additional qualifications and skills. There are no supervisory responsibilities for this position.

Equal opportunity and disclaimer

The employer states that hiring and promotion decisions are based on skills, abilities, and experience. It also says it is committed to building a diverse workforce and complying with all applicable laws prohibiting discrimination based on protected characteristics. The job summary may change at management’s discretion and is not intended to be a complete list of duties.

Company background

Ross reports more than 2,200 stores, three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers across the country. The company notes 2025 revenue of $22.8 billion and says it offers an inclusive workplace with ongoing learning and development opportunities.