Store Manager - Premium Fashion Retail

About Al-Futtaim Group

Originating in the 1930s as a trading entity, Al-Futtaim Group has evolved into a major, diverse regional business headquartered in Dubai, UAE. The company operates across five divisions — automotive, financial services, real estate, retail, and healthcare — employing over 35,000 people across 20+ countries in the Middle East, Asia, and Africa. Partnering with more than 200 esteemed global brands, Al-Futtaim thrives on innovation and entrepreneurship, continuously adapting to customer needs within its communities.

The company’s culture is guided by respect, excellence, collaboration, and integrity, aiming to positively impact the lives and ambitions of customers daily.

Role Overview

The Store Manager will oversee all store performance metrics including sales growth, profitability, customer satisfaction, and operational standards in a premium fashion retail environment. Key success indicators include meeting financial goals, providing exceptional customer experiences, and fostering a well-trained, motivated team aligned with company policies.

Key Responsibilities

• Lead recruitment, hiring, development, and retention efforts for management and associates to build a strong team and succession plan.
• Role-model training initiatives, delivering continuous coaching on product knowledge, sales techniques, visual merchandising, and customer service excellence.
• Convene regular weekly staff meetings and daily briefings to review performance metrics, communicate objectives, and align on operational targets.
• Ensure stellar customer service execution through regular evaluations, coaching interventions, and direct engagement on the sales floor.
• Maintain and enforce visual merchandising standards, support promotional activities, and uphold store cleanliness and organization in sales and stock areas.
• Drive sales and profitability by achieving accepted sales targets, managing payroll costs, shrink control, and optimizing conversion rates.
• Develop and implement strategic plans to enhance store revenue and manage expenses effectively.
• Safeguard company assets by enforcing loss prevention protocols, accurately managing inventories, processing sales returns, and maintaining store upkeep.
• Adhere strictly to all company policies and store procedures consistently and lead by example.

Qualifications and Skills

• High school diploma or equivalent preferred.
• At least two years’ experience as an Assistant Store Manager with proven success in elevating sales and profitability.
• Strong leadership capability and talent development skills.
• Customer service oriented with a focus on achieving sales goals.
• Excellent organizational aptitude and merchandising expertise.
• Proficient in business English (written and spoken) and skilled in computer usage, especially Outlook, Excel, and SAP applications.
• Physical capability to stand for long durations and perform moderate lifting duties.

About Al-Futtaim Retail

Al-Futtaim Retail is a leading entity in retail across the Middle East, Africa, and Asia, with partnerships representing renowned brands such as IKEA, ACE, Toys R Us, Zara, Mango, Bershka, Marks and Spencer, and more. Known for introducing new brands like Watsons and B&Q to the Middle East, the company employs a culturally diverse workforce exceeding 100 nationalities across 12 countries. Al-Futtaim Retail focuses on talent that embraces continuous growth and adaptability to market demands.