Store Manager - Operations and Team Leadership

About the Role

We are seeking a dedicated Store Manager to lead the daily activities of the Swiggy Instamart Dark Store. This role demands expertise in overseeing store operations, managing teams, and ensuring seamless First Mile and Last Mile logistics. Candidates should have practical experience with team supervision, roster management, inventory control, and maintaining cold-chain standards for temperature-sensitive goods.

Key Responsibilities

• Manage the overall operations of the Instamart dark store efficiently across all functions.
• Oversee inbound processes including inventory put-away, accuracy checks, and stock condition monitoring.
• Supervise outbound logistics ensuring prompt order dispatch, coordination with delivery riders, and accuracy of customer orders.
• Maintain adequate inventory, collaborating with central teams to ensure stock replenishment as needed.
• Lead and motivate store personnel such as pickers, packers, and supervisors.
• Develop and maintain staff rosters based on demand forecasts and peak workload periods.
• Conduct regular training sessions, evaluate employee performance, and manage conflict resolution.
• Ensure strict compliance with cold-chain protocols by monitoring freezer and chiller temperatures for products including chocolate, ice cream, frozen and chilled items.
• Perform regular audits to verify product quality and adherence to shelf-life standards.
• Manage communications with central operations, HR, supply chain, and last-mile delivery teams via daily emails.
• Compile operational reports covering attendance, performance metrics, shrinkage levels, and service level agreement compliance.
• Resolve operational escalations and ensure standard operating procedures are followed.
• Maintain high standards of customer satisfaction by minimizing order delays, ensuring order accuracy, and addressing complaints efficiently.

Candidate Requirements

• At least one year of experience in retail, e-commerce, warehouse or dark store management, or related operational roles.
• Proven ability to manage and lead teams, including skills in roster planning and personnel management.
• Familiarity with cold-chain management and the temperature control requirements of perishable products.
• Strong communication skills with proficiency in email etiquette and basic MS Office or Google Sheets usage.
• Ability to handle high-pressure situations and fast-paced operational environments effectively.

Preferred Skills

• Experience with inventory control systems and operational procedures.
• Strong analytical and problem-solving abilities to effectively manage store operations.