Store Manager - Luxury Brand

Role Overview

The Store Manager position involves providing an exceptional in-store customer experience while overseeing all aspects of store operations. The role requires close coordination with production teams, logistics partners, training personnel, and management to ensure that each customer visit is memorable and delightful.

Key Responsibilities

• Oversee the entire store operation, including collaboration with production, logistics, training, and management teams to maintain excellent customer experiences.
• Collect and document customer preferences to offer personalized styling and customization recommendations that allow clients to express their unique style.
• Enforce the implementation of company policies and procedures across the store team.
• Plan and manage team schedules weekly, handling leave requests efficiently to optimize staff availability.
• Innovate and propose best operational practices, documenting suggestions for management review.
• Own and monitor store Key Performance Indicators such as sales goals, alterations and remakes, and customer feedback from social media platforms.
• Maintain and update records of orders and customer details, and communicate order statuses with the production team to ensure timely fulfillment.
• Provide customer care through phone and email correspondence as necessary.
• Coordinate with in-store master tailors for precise measurements and resolving individual customer tailoring issues.
• Handle daily cash and bank transactions, ensuring the accuracy and security of petty cash.
• Manage visual merchandising and maintain attractive store displays.
• Conduct daily briefings and prepare weekly sales reports, taking proactive measures to meet store targets.

Candidate Profile

• Possesses 5 to 8 years of experience in customer service within the hospitality industry; retail experience is advantageous.
• Holds a bachelor’s degree and demonstrates exceptional verbal and written communication skills.
• Proficient in MS Office applications, particularly Excel, Word, and email communication.
• Customer-oriented with a strong desire to understand and fulfill customers’ needs.
• Highly motivated with a strong work ethic and a passion for delivering quality service.
• Knowledgeable and passionate about men's fashion, style trends, tailoring, pattern design, garment alterations, and seasonal fabrics.