Store Manager

About Crocs, Inc.

At Crocs, Inc., every career path provides an opportunity to make a meaningful difference. Each individual's journey is unique, fostering an environment where employees are encouraged to innovate rather than conform. Whether engaging with customers in stores, working alongside global teams at headquarters, or supporting operations in distribution centers, each role contributes significant value.

Role Overview

As Store Manager, you will lead a committed team of store associates and leaders daily, aiming to deliver an exceptional experience to customers. Your primary responsibilities include driving sales, upholding superior customer service, ensuring attractive visual merchandising, and nurturing talent development within the store. This position offers growth potential and collaboration with top industry colleagues and partners.

Key Responsibilities

• Provide exceptional customer service aligned with the company’s C.H.A.R.M service approach.
• Guide the store team to exceed performance goals encompassing sales, customer service excellence, and engagement metrics.
• Use analytical insights and company reports to identify store opportunities and empower the team to make informed, strategic decisions.
• Oversee visual merchandising, product placement, stock replenishment, and operational standards throughout the store.
• Cultivate an inclusive, welcoming atmosphere that fosters internal growth and builds a strong external talent network.
• Effectively coordinate, delegate, and prioritize tasks to meet store deadlines and ensure follow-up on daily operations.
• Encourage a collaborative team culture that promotes sharing ideas and concerns while embodying Crocs Inc. values.
• Gain knowledge and assist across various departments including customer service, product expertise, visual merchandising, and stockroom management.
• Support daily store operations including proper use of point-of-sale systems, stock management, pricing, markdown processes, loyalty program promotion, and maintaining store cleanliness.
• Comply with Crocs, Inc. policies on asset protection, shortage prevention, inventory control, and regulatory adherence.

Candidate Profile

• Must be at least 18 years old.
• Possess a minimum of 4 years retail experience, ideally including prior store management roles.
• Demonstrated leadership capabilities to motivate, empower, and deliver team success.
• Excellent verbal and written communication skills for interacting with store personnel and management levels across operations and corporate offices.
• Eager to succeed in a dynamic, high-growth retail setting.
• Available for flexible scheduling, including nights, weekends, holidays, and extended hours.

Equal Opportunity Statement

Crocs, Inc. is devoted to fostering a diverse and inclusive workforce. All qualified applicants receive fair consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or other legally protected categories.