Stock and Back Office Executive

Role Overview

The Stock and Back Office Executive is responsible for managing merchandise stocking and arranging the sales floor to maintain an attractive and safe shopping atmosphere. This role involves supporting various operational activities to ensure smooth service delivery.

Key Responsibilities

• Place merchandise on shelves and organize the sales area to create a welcoming and secure shopping environment.
• Carry out established operational service tasks, resolving sub-process issues and making relevant decisions to maintain efficient functioning.
• Assist team members with routine inventory duties and follow standard procedures.
• Provide training and coaching to colleagues in handling complex transactions, stocking, replenishing inventory, and presenting products effectively.
• Handle a variety of customer service tasks, including managing complex or unusual customer inquiries.
• Manage work schedules to ensure completion of tasks, coordinate with support teams, and delegate short-term assignments to team members as necessary.
• Execute operational tasks by following guidelines and adjusting parameters to achieve performance standards.
• Adhere strictly to mandated safety procedures and personal protective equipment use to protect oneself, others, and the environment.
• Prioritize workload to meet quality and timely delivery targets, using performance management systems to improve personal output.

Qualifications and Experience

• Education at Post-Secondary Non-Tertiary level.
• Practical experience and solid understanding of straightforward procedures or systems.
• Some experience in managerial or supervisory roles is beneficial but limited.

Skills

• Strong organizational capabilities.
• Excellent communication and customer service skills.
• Familiarity with inventory control and operational workflows.
• Ability to train and guide team members effectively.
• Attention to detail and compliance with safety protocols.
• Efficient task prioritization and time management.