Sr. Director, Distribution Transformation

Role overview

This leadership position is based at Lowe’s headquarters in Mooresville, North Carolina. The office environment is designed to support collaboration, focused work, and employee wellbeing, with access to amenities such as walking areas, food and coffee options, fitness facilities, and health check-ups.

The Sr. Director, Distribution Transformation is the senior business leader accountable for rolling out Manhattan Associates WMS across the distribution network. Reporting to the SVP, Distribution Operations, this role works closely with Operations, Technology, Manhattan Associates, implementation partners, and field leadership to deliver strong design, deployment, adoption, and stabilization outcomes. The focus is on business-led transformation, operational preparedness, process design, change adoption, and realizing measurable value. Success in this role depends on converting Manhattan WMS capabilities into practical operating processes, building readiness at distribution sites, and driving adoption that improves productivity, service, and inventory performance.

Key responsibilities

• Act as the primary business owner for the enterprise rollout of Manhattan WMS across distribution centers.
• Represent Distribution Operations throughout design, configuration, testing, cutover, launch, hypercare, and stabilization stages.
• Work with Technology, Manhattan Associates, systems integrators, and operations leaders to align business needs with implementation priorities.
• Lead readiness assessments, risk reviews, issue escalation, governance routines, and go/no-go decisions.
• Confirm site readiness in areas such as staffing, training, process execution, data quality, communications, and support structures.
• Convert implementation plans into practical operating roadmaps for distribution sites.
• Partner with Distribution leadership to reduce disruption to service, productivity, inventory accuracy, and safety during rollout.
• Support field adoption through structured change management, leadership involvement, training readiness, and post-launch support.
• Find and apply process improvements enabled by Manhattan WMS capabilities.
• Serve as the main operating connector between Distribution Operations and Technology.
• Collaborate with HR, Learning & Development, Finance, Transportation, Planning, Replenishment, and Store Operations to maintain enterprise alignment.
• Lead business impact assessments, prioritization decisions, and operational issue resolution.
• Track post-launch performance and drive rapid response actions to resolve disruptions.
• Monitor metrics such as productivity, service levels, inventory accuracy, adoption, training completion, safety, and defect resolution.
• Create deployment playbooks, readiness frameworks, lessons learned, and continuous improvement methods.
• Work with Technology and vendors to improve solutions, prioritize enhancements, and maximize value realization.

Required qualifications

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Operations Management, Business Administration, Information Systems, or a related discipline, or equivalent experience in place of the degree requirement where applicable.
• At least 12 years of progressive leadership experience in supply chain operations, distribution, warehouse technology, or large-scale supply chain transformation.
• At least 8 years of experience leading Manhattan WMS implementations, including business leadership across design, configuration, testing, cutover, go-live, hypercare, and stabilization.
• At least 8 years of experience acting as the senior business or operations leader for multi-site WMS deployments in complex distribution settings.
• At least 7 years of leadership experience in large-scale retail, omnichannel, hardlines, industrial distribution, or high-volume 3PL environments.
• Deep Manhattan WMS expertise with the ability to evaluate design choices, readiness assumptions, and operational consequences.
• Strong understanding of warehouse operations, including receiving, inventory control, replenishment, picking, packing, shipping, labor management, and operational reporting.
• Proven success leading enterprise transformation programs that require substantial change management, training, and user adoption.
• Experience influencing executive leaders, field operations, technology teams, vendors, and external implementation partners.
• Willingness and ability to travel regularly to distribution centers and project sites as needed.

Preferred background

• Master’s degree in Supply Chain Management, Industrial Engineering, Operations Management, Business Administration, Information Systems, or a related area.
• Prior responsibility for DC/RDC operations in a General Manager, Director, Regional Leader, or comparable operational leadership role.
• Experience in high-volume, seasonal, high-SKU, or service-sensitive distribution environments.

About the company

Lowe’s Companies, Inc. is a Fortune 100 home improvement company with fiscal 2025 sales of more than $86 billion. The company employs about 300,000 associates and operates more than 1,750 home improvement stores, 540 branches, and 120 distribution centers. Headquartered in Mooresville, North Carolina, Lowe’s supports communities through efforts focused on safe and affordable housing, stronger community spaces, development of skilled trade talent, and disaster relief.

Equal opportunity and compensation notes

Lowe’s follows equal employment opportunity practices and does not discriminate based on race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other legally protected category under federal, state, or local law.

The starting pay rate may differ depending on the role offered, location, education, training, and experience. Benefit program details and eligibility are available through the company’s benefits information.