Specialist - Environmental Services - Aldar Retail Management

About the Role

Aldar Retail Management is looking for a Specialist in Environmental Services to help uphold the quality, cleanliness, and operational readiness of mall environments across the UAE. The role focuses on coordinating daily soft services, monitoring service providers, and ensuring the overall customer experience remains aligned with established standards.

This position supports the Mall Head of Operations / Mall GM in maintaining smooth day-to-day operations, service continuity, and a safe, well-maintained environment for visitors, tenants, and internal teams.

Core Responsibilities

• Monitor and coordinate the daily performance of soft FM services such as cleaning, waste handling, landscaping, and pest control.
• Carry out regular inspections and audits to confirm hygiene, cleanliness, and safety compliance across the site.
• Help keep all customer-facing and operational areas ready for use, including public spaces, washrooms, food courts, parking areas, back-of-house zones, service corridors, waste rooms, tenant common areas, event spaces, and outdoor areas.
• Ensure service delivery matches contractual obligations, SLAs, and KPIs.
• Work closely with outsourced vendors and service partners to manage cleaning, pest control, landscaping, and other soft services.
• Track vendor performance, identify shortcomings, and follow up on corrective actions.
• Contribute site-level input for procurement activity and contract renewals through performance feedback and operational observations.
• Support adherence to health, safety, hygiene, fire safety, COSHH, environmental, and legal requirements in coordination with HSE, Mall Operations, and approved vendors.
• Record hazards, incidents, and service issues accurately and escalate them as needed.
• Encourage safe working practices and compliance with site rules.
• Act as the main point of contact for soft FM concerns and service requests.
• Build effective working relationships with internal stakeholders, tenants, management, and external suppliers.
• Handle complaints, requests, and escalations in a timely and professional manner.
• Keep logs, inspection records, service reports, and vendor evaluation documents up to date.
• Maintain accurate records of soft services assets at site level.
• Prepare periodic reports on service quality, incidents, trends, and areas for improvement.
• Assist with budget tracking, cost control, and monitoring of service-related spending.

Qualifications and Experience

• A degree in Facilities Management, Business Administration, or a closely related discipline is required.
• Professional certifications such as BIFM/IWFM, NEBOSH, IOSH, BICSc, or an equivalent qualification are preferred.
• Experience using CAFM or CMMS platforms is required.
• At least 3 to 5 years of experience in soft FM operations, ideally within cleaning services, malls, hotel chains, or similar environments.
• Strong knowledge of FM standards, HSE requirements, sustainability practices, and vendor coordination.
• Excellent communication skills and a strong service mindset are essential.

Additional Information

This opportunity is based in Abu Dhabi Emirate, United Arab Emirates, and is offered as a full-time, on-site position.

The role is suited to professionals who are comfortable balancing operational oversight, stakeholder coordination, reporting, compliance, and service improvement in a busy retail environment.