- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Education
- B.Tech/B.E. in Electrical and Electronics Engineering or Mechanical Engineering
- Eligibility
- Candidates with a B.Tech/B.E. in Electrical and Electronics Engineering or Mechanical Engineering may apply. A Diploma in Electrical engineering is preferred for the role.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Konecranes is a worldwide name in material handling, supporting customers in many industries with solutions that improve safety, productivity, and sustainability. With more than 16,000 professionals working across 50+ countries, the company is relied on every day to lift, move, and handle essential goods and equipment. It also maintains a strong commitment to fair treatment and a workplace free from discrimination for employees and applicants.
Role Overview
This field service position focuses on executing branch-assigned work packages, handling service activities at customer sites, and documenting outcomes accurately in the service system. The role also involves estimating repair effort, reviewing safety and visit outcomes, and advising customers based on technical recommendations.
Key Duties
- Receive planned work assignments from the branch service or maintenance planner and take ownership of the assigned field tasks.
- Accept work packages and log work completed against the relevant service request or work package.
- Avoid raising new service requests directly, except where a do-work process allows it.
- Capture faults and exceptions using the Risk & Recommendation approach.
- Work out estimated labour time and the likely cost of parts needed for repairs.
- Carry out safety reviews and visit reviews, then note the follow-up actions required.
- Discuss recommendations with customers so they can make informed purchasing or repair decisions.
- Follow the company's safety rules at all times and use the protective equipment provided, including safety shoes and safety harnesses.
Skills and Systems
The role calls for experience with CRM Siebel and Field Service Siebel, along with a customer-oriented mindset, basic crane technical understanding, and awareness of ISO 14001 and ISO 45001 standards.
Preferred Profile
The preferred candidate is a Diploma holder in Electrical engineering with 3 to 5 years of experience.
Eligibility
B.Tech/B.E. in Electrical and Electronics Engineering or Mechanical Engineering, or a Diploma in Electrical engineering as preferred for the role.
Safety and Working Expectations
The position requires strict adherence to Konecranes safety protocols and consistent use of personal protective equipment supplied by the company.