Specialist Collections / Bankruptcy Customer Support Executive

Overview

Ignites Human Capital Services Pvt Ltd is seeking dedicated professionals for the role of Specialist in Collections and Bankruptcy to provide exceptional customer care services primarily focused on handling queries and complaints related to financial products and services.

Key Responsibilities

• Deliver outstanding support to customers through phone interactions, addressing inquiries and resolving complaints efficiently and professionally.
• Maintain and update customer records accurately within designated systems, ensuring all interactions and account transactions are properly documented.
• Educate customers on loan agreement terms as required, complying with all relevant State and Federal laws including the Fair Debt Collection Practices Act.
• Manage extensive incoming and outgoing calls, utilizing probing techniques to understand customers' financial situations and developing suitable collection plans.
• Monitor delinquency levels and manage bucket classifications effectively.
• Build and maintain trusting, sustainable customer relationships through clear and interactive communication.
• Record details of orders, forms, and applications processing; follow up on customer requests to ensure satisfactory resolution or direct unresolved issues to appropriate departments.
• Meet individual and team performance targets related to quality, productivity, and service benchmarks.

Required Qualifications and Skills

• Graduation qualification required; open to any graduate degree holders.
• Excellent verbal and written communication capabilities, with the ability to engage international clients effectively.
• Proven problem-solving skills paired with acute attention to detail and analytical thinking.
• Ability to work flexible shifts including rotational and night shifts if necessary.
• Strong sense of ownership and responsibility in task execution.

Additional Information

• Role involves adhering strictly to company policies, procedures, and compliance training including GreenSky actions and benefits selection.
• Interested candidates are encouraged to contact HR representatives for interview coordination.