Spa and Leisure Receptionist

Role Overview

As a Spa and Leisure Receptionist, you will be the welcoming face of the spa and recreation area, helping ensure every guest enjoys a smooth and memorable experience. The role combines front-desk guest service, appointment coordination, cash handling, retail support, and general administrative duties, all delivered with a warm and professional hospitality approach.

Key Responsibilities

• Welcome guests and members in a courteous, friendly manner and help with questions, bookings, and information about spa offerings, leisure activities, and hotel facilities.
• Guide visitors who use the outdoor leisure spaces and act as the primary contact for hotel guests and recreation members.
• Coordinate spa schedules carefully, keeping appointment records accurate and communicating updates promptly.
• Provide booking assistance and accurate details for tennis court access, group exercise classes, special events, water sports, membership benefits, and operating hours.
• Handle guest feedback and complaints professionally, investigate issues, and work toward effective resolutions while staying composed during busy periods or emergencies.
• Build strong relationships with guests, members, and colleagues while supporting a positive service culture.
• Promote hotel facilities and services where appropriate, including identifying opportunities to upsell and cross-sell.
• Manage check-ins and checkouts efficiently, verify guest information, collect payments, and issue receipts.
• Answer calls and emails quickly, supporting appointment requests and general spa-related enquiries.
• Help guests choose retail items such as skincare products, spa accessories, and gifts, while explaining product benefits and making suitable recommendations.
• Carry out routine administrative work such as filing, data entry, and maintaining confidential guest records.
• Process cash and card transactions accurately and reconcile the register at the start and end of each shift.
• Keep reception, fitness, retail, and relaxation areas tidy, organized, and well stocked.
• Support daily and monthly sales or service goals and take part in communication meetings and nominated training sessions.

Additional Duties

• Attend spa training sessions, team meetings, and other workplace gatherings as required.
• Assist in other spa operations when requested by management.
• Report maintenance issues to the Spa Manager or Director of Spa.
• Maintain strong working relationships with team members and other hotel colleagues.
• Request and collect stock and supplies in line with minimum inventory levels.

Requirements

• Ability to read and understand safety instructions, operating procedures, maintenance guidance, and related documents.
• Comfort speaking clearly and professionally in front of guests, customers, or team members.
• Capability to handle problems involving several clear factors in standard workplace situations.

About the Employer

The organization is part of a globally recognized hospitality group known for creating memorable guest experiences and fostering a strong workplace culture. The brand emphasizes service excellence, team support, and career growth across its international portfolio.

Important Notice

This listing is provided as a job opportunity and is intended to connect candidates with employers. Applicants are encouraged to independently verify employer details before applying. No legitimate employer should ask for payment during the hiring process or request sensitive personal or banking information.