South East Asia Service Engineer

Role Overview

The South East Asia Service Engineer plays a vital role in supporting the dealer network within South East Asia and India by acting as the main technical interface with the Factory. This position ensures premium aftersales service and customer satisfaction by handling warranty operations, resolving technical issues, coordinating service campaigns, managing Product Delivery Inspection (PDI), and enhancing technical support skills at dealer locations.

Key Responsibilities

• Serve as the central technical contact for warranty matters linked to the Factory, guiding dealers in warranty processes and standards.
• Ensure warranty claims and documentation meet company standards before processing, and coordinate claim reviews and clarifications with involved parties.
• Manage proper procedures for warranty parts return and assist new dealers in preparing for warranty and aftersales activities.
• Facilitate Factory and market service campaigns by handling technical documentation, parts coordination, and supervising campaign completion.
• Gather and analyze field data on product quality issues, investigate technical problems, and communicate findings to the Factory; support corrective measures and monitor outcomes.
• Provide diagnostic and repair technical support to dealers, assist in navigating technical bulletins, and perform regular dealer workshops to improve technical skills.
• Support and oversee Product Delivery Inspection to maintain vehicle quality before delivery, recommending enhancements to preparation processes while keeping detailed reports.
• Compile technical reports, analyze warranty trends, and relay feedback to improve product quality and aftersales operations continuously.
• Undertake additional tasks as required to support aftersales service excellence.

Required Qualifications

• A Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or a closely related field.
• Experience in Automotive Aftersales, Technical Service, Warranty management, or Dealer Technical Support.
• Strong understanding of automotive diagnostics, repair techniques, and warranty administration.
• Prior experience interacting with dealer networks and international partners is advantageous.
• Excellent analytical abilities and problem-solving aptitude.
• Strong communication and interpersonal interaction skills.
• Willingness and availability for frequent travel within South East Asia.
• Proficiency in business-level English; knowledge of additional regional languages is beneficial.