Social Media Content Specialist - English - Remote Canada

About the Role

ICUC is a long-established social media services company with more than two decades of experience supporting brands and online communities worldwide. The organization operates across 35+ countries and more than 50 languages, combining social listening, moderation, and community engagement to help brands connect meaningfully with audiences.

This is a talent pool opportunity for future openings, so applications are welcome at any time. The role is fully remote from day one and will remain remote permanently.

The position is best suited to someone who enjoys social media, writes well in English, and knows how to interact thoughtfully with people online. Candidates must be comfortable working varied shifts and being flexible for evenings and weekends.

Working Hours

• Day shift: 8:00 AM to 4:00 PM North American Central Time
• Evening shift: 4:00 PM to 12:00 AM North American Central Time
• Overnight shift: 12:00 AM to 8:00 AM North American Central Time
• Availability is required across multiple shifts, including evenings and weekends

Key Responsibilities

• Monitor and reply to audience comments on client social channels while maintaining each brand’s voice.
• Create clear, engaging copy that encourages discussion and interaction.
• Help keep online spaces respectful, safe, and consistent with client rules.
• Flag important trends, concerns, or issues to the internal team when appropriate.
• Represent client brands accurately by understanding their audience, tone, and communication strategy.

Candidate Profile

• Excellent English writing skills, including spelling, grammar, clarity, and cultural sensitivity.
• Prior experience using social platforms for moderation and engagement.
• Ability to adjust writing style and tone for different brands and audience groups.
• Comfort working with major social networks, including Facebook, and possibly client-specific account access where needed.
• Interest in a wide range of topics such as technology, retail, food, hospitality, tourism, health, and pharmaceuticals.
• Strong organization, dependability, and a customer-focused mindset.
• Reliable high-speed internet suitable for remote work.

Compensation and Benefits

• Hourly pay is CAD 15.00 to CAD 19.70, or the minimum wage in the province of residence, whichever is higher.
• Pay is determined by relevant experience, knowledge, and skills.
• Eligible hourly employees working at least 22 hours per week may receive medical, dental, RRSP, paid time off, and other benefits.
• The company emphasizes a creative, supportive, fast-paced environment and a people-first culture focused on authenticity and inclusion.
• Employees get the opportunity to work with global brands.

Additional Information

This role is for a permanent full-time remote position based in Ontario, Canada. The employer notes that artificial intelligence tools are used during sourcing and screening, but not in the rest of the hiring process.

The company is committed to inclusive hiring and can provide accommodation during the application or interview process for candidates with accessibility needs. Contact details for accommodation support were provided in the source and should be used if needed.

The vacancy prompt in the source asked whether this posting is intended to fill an existing role.