Social Media and Community Manager

About Moxie

Moxie empowers driven aesthetic entrepreneurs to develop profitable and independent ventures free from burnout, overwhelm, and uncertainty. Within just a few years, the company evolved from a concept to a global, remote-first team supporting over 700 practices throughout the country. Moxie's mission is to unlock enduring success for aesthetic entrepreneurs at all phases of their development.

Role Overview

The Social Media and Community Manager is responsible for animating Moxie's brand presence across organic channels. This position leads the daily communication voice across Instagram, TikTok, LinkedIn, Scale Society, and customer/prospect emails, combining creativity and strategy to shape compelling narratives, enhance engagement, and foster business outcomes through nurturing and community interaction.

Working within the marketing team and closely partnering with growth, advocacy, and events, this role is pivotal in shifting major channels from agency reliance towards a more agile, integrated, and authentic brand representation.

Key Responsibilities

• Develop and maintain a consistent, impactful organic social media presence, managing Moxie's Instagram, TikTok, and LinkedIn to grow brand awareness, trust, and followers.
• Lead communication efforts toward prospects and customers by managing newsletters and nurture campaigns that boost open rates, click-throughs, and conversions across the sales funnel.
• Foster lively community engagement by moderating Scale Society and social media comments, cultivating a sense of belonging, interaction, and dialogue.
• Enhance marketing team efficiency and delivery by taking charge of social, email, and community executions, including reporting, insight generation, and experimentation to accelerate progress.
• Reduce dependency on external agency vendors by producing authentic, regular content grounded in customer insights, data analysis, and the evolving brand identity.

Candidate Profile

• Proven experience managing organic social media channels, including content calendar ownership, asset creation, social posting cadence management, and voice adaptation per platform.
• Deep understanding of audience psychology and brand storytelling techniques, capable of transforming insights, themes, or trends into engaging, authentic posts and discussions.
• Comfortable handling email communications and nurturing programs, with demonstrated success in crafting compelling newsletters and raising open and click-through rates.
• Expertise in not just content creation but cultivating meaningful communities with dynamic two-way engagement through comments, direct messages, and community platforms.
• Ability to operate swiftly and iteratively in dynamic settings, bringing structured workflows and analytical insights to enhance performance.
• Strong collaborator who builds excellent cross-functional relationships with design, growth, advocacy, and product teams, fostering smooth teamwork.

Additional Desired Experience

• Experience as a content creator or managing creator-centric content.
• Knowledge of beauty, aesthetics, health, or consumer wellness industries.
• Track record in launching social media series or developing community engagement strategies.
• Proficiency in lifecycle marketing, CRM, or email marketing platforms.
• Community management expertise.
• Background working in SaaS, consumer technology, or B2B brands known for strong organic presence.

Company Values and Inclusivity

Moxie strives to foster a workplace environment where all team members feel valued, trusted, and included. The culture emphasizes ownership, generosity, speed combined with care, and continual learning and simplification. Applicants from diverse backgrounds and experiences are welcome. Accommodations are available upon request to ensure full participation during hiring.

Compensation

The salary range for this position is between $89,250 and $120,750 annually.