Sleep Coach (Customer Service)

Role overview

This full-time retail customer service role is based in Wellington, New Zealand and is scheduled for Monday to Friday, 40 hours per week. There may be occasional Saturday work in the future. The position sits within a sleep health clinic environment and combines customer service, consultative selling, and day-to-day retail operations.

About the employer

The employer is the New Zealand arm of a global connected healthcare company focused on improving sleep and breathing health through medical devices and cloud-based technologies. Its wider purpose is to help people live better by supporting healthier sleep and improved wellbeing.

What the role involves

As a Sleep Coach, you will represent the brand on the retail clinic floor, guide customers toward suitable sleep solutions, and help deliver a strong overall customer experience. The position also contributes to sales performance, store presentation, and the smooth running of the clinic.

Key duties

• Welcome customers, learn about their needs, and suggest tailored sleep-related solutions.
• Recommend products and services that support better sleep and help meet sales goals.
• Keep the clinic and retail area well presented, clean, and properly stocked.
• Build product knowledge through training and ongoing updates on sleep technology and solutions.
• Maintain customer relationships through follow-up, progress review, and continued support.
• Process point-of-sale transactions, handle cash accurately, and complete administrative tasks.
• Look after trial and demonstration equipment, including checks and maintenance.

What the employer is seeking

The ideal candidate has a customer-focused retail background, a strong interest in sales, and the ability to communicate warmly and clearly. Accuracy, comfort with technology, and a professional approach to service and administration are important. Experience in healthcare, pharmacy, or wellness is helpful but not required.

Working pattern and flexibility

The role is a 40-hour full-time position from Monday to Friday, with the possibility of occasional Saturday shifts in the future.

Training and growth

Full training will be provided so the successful candidate can become confident in sleep health products and services. The role also offers development opportunities within a global health technology organisation.

Culture and impact

The workplace is described as supportive, inclusive, and collaborative, with an emphasis on diversity, individual expression, and innovative thinking. The role offers the chance to contribute to meaningful improvements in people’s lives through better sleep.

Additional information

The company states that it will respond to every applicant. No separate salary, bonus, or vacancy count was provided in the source.