Sleep Coach (Customer Service)

Role overview

EdenSleep, part of Resmed, is looking for a Sleep Coach to join the New Plymouth clinic. This role blends customer care, administration, and sales support in a setting focused on improving sleep health and overall wellbeing. It is a hands-on position where you will help customers throughout their sleep therapy journey while contributing to a supportive clinic experience.

Working arrangement

• This is a full-time position of 40 hours per week.
• Standard working hours are 8:30am to 5:00pm, Monday to Friday.
• There may be occasional Saturday work in the future.
• The role is based onsite in New Plymouth, Taranaki, New Zealand.
• Base salary is offered along with a monthly bonus in NZD.
• Training will be provided.

About EdenSleep / Resmed

EdenSleep is the New Zealand business of Resmed, a global company known for connected healthcare solutions. Resmed develops medical devices and cloud-based technologies that help diagnose, treat, and manage sleep conditions such as sleep apnoea, along with other chronic health issues. The organisation’s mission is to help people live better through improved sleep and breathing health.

What the role involves

In this clinic-based role, you will support customers with care and professionalism, helping them understand sleep therapy options and guiding them toward suitable solutions. You will also work closely with the team leader, sleep physicians, and clinic staff to ensure smooth day-to-day operations and a positive experience for every customer.

Key duties

• Assist customers with empathy as they work to improve their sleep health.
• Explain sleep therapy options and provide practical education and support.
• Help coordinate sleep studies and liaise with sleep physicians when required.
• Handle reception duties, booking management, and general administrative tasks.
• Recommend suitable products and support the sales process.
• Maintain a warm, professional, and welcoming clinic environment.
• Support customers with fitting sleep solutions.
• Carry out basic cleaning and other clinic operation tasks as needed.

About the team

You will be part of a close, collaborative group that places customers at the centre of its work. The team values flexibility, mutual support, and creating real outcomes that improve lives rather than simply completing transactions.

What the employer is looking for

No healthcare background is required, as full training is provided. The ideal candidate is someone who enjoys working with people, stays calm in a busy environment, and brings a thoughtful, service-oriented approach to the role.

Additional information

• This position is centred on making a meaningful difference in customers’ lives.
• The workplace supports diversity and inclusion and encourages individual expression.
• The company states that it will respond to every applicant.

Benefits

• Work that has a clear purpose and positive impact.
• Full onboarding and training to build new skills.
• Ongoing support and development within a collaborative team.
• Monthly bonus opportunities.
• Access to global benefits, including employee wellbeing support.

Suitable for candidates who

Are looking for a role that combines customer service with purpose, enjoy helping people, and want to grow within a healthcare-focused environment.