SIU Investigator

Role overview

This position is for a Special Investigation Unit (SIU) Investigator with Chubb Benefits, a Chubb company. The team focuses on accident, disability, health, and life insurance, and the role supports a fast-moving environment where legitimate claims are handled efficiently while suspicious activity is identified and addressed.

Team context

You will be part of the North America Legal and Compliance team and work closely with Claims and Legal partners. The department values high-quality work, flexibility, professionalism, collaboration, accountability, and continuous improvement.

What the role involves

The SIU Investigator is responsible for identifying, assessing, and helping resolve suspected insurance fraud matters. The role requires coordination across internal teams, strong case management, clear documentation, and timely escalation of issues. The investigator reports to the SIU department leader.

Key responsibilities

• Handle SIU matters and keep stakeholders updated on active investigations.
• Organize investigative work, manage priorities, and keep caseloads moving.
• Partner with Claims to design practical investigation approaches for suspicious claims.
• Build and maintain working relationships with internal business partners and guide them as needed.
• Record case actions promptly and ensure compliance with applicable local rules.
• Prepare required reporting for internal leadership and state insurance departments within required timelines.
• Support responses to regulator questions, complaints, and audit requests.
• Interview policyholders and other people connected to claims or policies by phone.
• Create investigation plans when suspicious activity or possible misrepresentation is identified.
• Escalate findings, risks, and important developments appropriately.

Requirements

• An associate’s degree or bachelor’s degree in criminal justice or a related discipline, or equivalent experience in insurance claims investigations, law-enforcement investigations, or economic/insurance fraud investigations.
• Working knowledge of the regulatory landscape for accident, health, and life insurance, including HIPAA, GLBA, and related privacy/data security rules.
• Strong analytical ability and comfort using data analytics to evaluate claims and fraud indicators.
• Proven ability to build effective relationships across departments.
• Consistent follow-through and a strong record of delivering results.
• Ability to juggle multiple investigations in a changing business environment.
• Hands-on experience with MS Project, Excel, PowerPoint, Word, and research tools.

About the employer

Chubb Benefits is a long-established provider of supplemental accident, health, disability, and life insurance products. The company emphasizes strong customer service, financial strength, and a collaborative workplace culture.

Compensation and benefits

The salary range for this role is $57,000 to $83,000 per year. Final compensation will depend on skills and other relevant factors. The role may also qualify for a discretionary annual incentive program. Benefits include health insurance, dental insurance, tuition reimbursement, a company-matched 401(k), disability insurance, life insurance, and employee referral bonuses.

Equal opportunity statement

The employer provides equal employment opportunity and does not base hiring or advancement decisions on protected characteristics such as race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition, genetic information, military or veteran status, age, pregnancy, or other legally protected traits.

Additional information

Applicants should note that any AI-generated insights may be inaccurate and should be independently verified before relying on them. The disclosed compensation range may be adjusted based on geographic pay differences for the work location.