Shift Supervisor - Store# 58293, 127 Conception Bay Highway

About the Role

Join Starbucks as a Shift Supervisor, where you'll support the store manager in overseeing daily store operations during your scheduled shifts. You will lead your team by assigning tasks and managing partner deployment to deliver the renowned Starbucks Experience. This includes providing exceptional customer service, serving quality beverages and products, and maintaining a welcoming, clean store atmosphere. You'll embody Starbucks' core values and be part of a company recognized consistently as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge to uphold Starbucks' culture, values, and mission.
• Maintain composure during busy or unusual situations to ensure smooth store operations and set a positive example for the team.
• Continuously assess the store environment and customers to anticipate needs.
• Relay important information to the store manager to help create the "Third Place" environment during shifts.
• Support new partner training by providing positive reinforcement and respectful coaching.
• Offer feedback to the store manager regarding partner performance during shifts.
• Promote a positive team atmosphere by recognizing partner morale changes and addressing concerns with the store manager.
• Foster a learning environment by delivering clear and constructive coaching to improve partner performance and operational excellence.
• Deliver excellent customer service with a customer-first mentality and foster connections with customers.
• Identify and meet customer needs effectively.
• Build positive relationships with shift team members by understanding their motivations and concerns.
• Manage daily store operations during assigned shifts.
• Coordinate opening and closing duties as required.
• Adhere strictly to all Starbucks operational policies, including cash handling and safety procedures, ensuring partner safety each shift.
• Ensure proper cash management practices are followed by the shift team.
• Check in regularly with baristas to uphold legendary customer service standards.
• Maintain punctuality and reliable attendance.
• Prepare high-quality beverages, whole bean, and food items consistently according to recipe and presentation standards.
• Follow health, safety, and sanitation protocols for all products.
• Recognize and celebrate individual and team achievements using organizational tools and in collaboration with the store manager.
• Utilize operational tools to drive excellence during each shift.

Experience and Skills

• Experience in customer service within retail or restaurant settings.
• Strong leadership skills with the ability to direct others.
• Quick learner with a good grasp of retail operations.
• Effective verbal communication abilities.
• Excellent interpersonal skills with a team-oriented mindset.

Diversity and Inclusion

Starbucks is an equal-opportunity employer committed to building a welcoming workplace that values diverse backgrounds and experiences. The company encourages applications from people of color, women, LGBTQIA+, veterans, and individuals with disabilities. Applicants with criminal histories will be considered in accordance with federal, provincial, and local laws.

Accessibility

Starbucks is dedicated to providing reasonable accommodations to applicants with disabilities. Assistance and accommodations are available upon request during the application process.

Additional Information

This posting reflects an ongoing hiring opportunity. Benefit details are available for this role.