Shift Supervisor - Store# 18962, Montrose Rd & Thorold Stone Rd

Position Overview

As a Shift Supervisor at Starbucks, you will support the store manager by overseeing daily store functions during assigned shifts. In this leadership capacity, you will coordinate partner assignments and allocate duties to deliver the Starbucks Experience, ensuring exceptional customer service along with timely delivery of quality beverages and products, all while maintaining a clean, inviting store environment. You will exemplify Starbucks' core values and be part of a company known for its inspiring and enjoyable workplace culture.

Key Responsibilities

• Uphold honesty, integrity, and knowledge that reflect Starbucks' mission, values, and culture.
• Maintain composure and lead effectively during busy or challenging periods to ensure smooth store operations.
• Proactively assess customer and store needs by observing the environment and customer cues.
• Communicate key information to the store manager to facilitate creating an inviting 'Third Place' atmosphere during shifts.
• Support training for new partners by reinforcing achievements positively and providing constructive, respectful coaching.
• Report partner performance feedback to the store manager throughout the shift.
• Foster a supportive team environment by recognizing changes in partner morale or performance and informing management accordingly.
• Provide a positive learning atmosphere through clear, timely, and respectful feedback that encourages operational excellence and partner growth.
• Deliver outstanding customer service by prioritizing customer needs and forming meaningful interactions.
• Identify and respond effectively to customer requests and concerns.
• Build strong relationships within the shift team by understanding individual motivations and addressing concerns.
• Carry out store operations efficiently during scheduled shifts, including organizing opening and closing tasks.
• Adhere strictly to Starbucks' operational procedures, including cash handling, safety, and security protocols to protect partner safety.
• Ensure cash management policies are properly implemented by the shift team.
• Monitor barista performance to guarantee exceptional service throughout the shift.
• Maintain consistent attendance and punctuality.
• Consistently produce quality beverages, whole bean coffee, and food items according to Starbucks’ recipes and presentation standards.
• Comply with health, safety, and sanitation standards for all products.
• Recognize and celebrate individual and team successes using Starbucks' tools and collaborate with management to discover innovative recognition methods.
• Use operational resources to achieve excellence in store performance during shifts.

Experience and Skills Needed

• Customer service background in retail or restaurant environments.
• Capability to lead and direct team members effectively.
• Ability to quickly absorb and apply new knowledge.
• Strong verbal communication skills.
• Understanding of retail store operations.
• Excellent interpersonal skills and teamwork orientation.

Diversity and Inclusion Commitment

Starbucks is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace that embraces individuals from varied backgrounds and experiences. This approach helps us better fulfill our mission while serving communities worldwide. We encourage candidates who identify as people of color, women, LGBTQIA+, veterans, or persons with disabilities to apply. We also review applications from qualified candidates with criminal histories in accordance with applicable laws.

Accommodations are available for applicants with disabilities upon request. Contact information for assistance is provided directly by Starbucks.