Shift Supervisor - Store #04987, Metral Station - Nanaimo

Overview

The Shift Supervisor at Starbucks supports the store manager by leading store operations during assigned shifts. This role involves guiding team members to deliver the iconic Starbucks Experience to customers through exceptional customer service, prompt product delivery, and maintaining a welcoming, clean store environment. You will embody and promote Starbucks values and contribute to a positive workplace culture in a company recognized as a preferred employer.

Key Responsibilities

• Uphold honesty, integrity, and Starbucks’ culture and mission standards.
• Stay composed during busy or unexpected situations to ensure smooth store operations and lead by example.
• Continuously assess the store environment and customer needs to proactively respond and maintain the "Third Place" experience.
• Communicate effectively with the store manager to enable timely team responses each shift.
• Support new team member training by reinforcing good performance and offering respectful coaching when necessary.
• Provide performance feedback of partners to the store manager.
• Help foster a positive team atmosphere by identifying shifts in partner morale or performance and informing the manager.
• Create a constructive learning environment through clear, respectful, and prompt coaching to maintain operational excellence.
• Deliver outstanding customer service by being attentive and connecting with patrons.
• Identify and meet customer requirements.
• Build strong relationships with team members by understanding and addressing their motivations and concerns.
• Manage store operations during shifts, including organizing opening and closing tasks as assigned.
• Adhere to Starbucks' operational policies, cash handling procedures, and safety standards to ensure partner welfare.
• Enforce cash register policies and ensure team compliance with cash management protocols.
• Follow up with baristas throughout the shift to uphold exceptional customer experiences.
• Maintain dependable attendance and punctuality.
• Prepare beverages, whole bean coffee, and food products according to Starbucks recipe and presentation standards.
• Observe health, safety, and sanitation regulations for all products.
• Recognize and celebrate team and individual achievements using organizational tools and collaborate with the manager to enhance recognition methods.
• Utilize operational instruments to achieve excellence during shifts.

Experience and Skills

• Background in customer service within retail or restaurant sectors.
• Leadership abilities to direct others effectively.
• Fast learner with good adaptability.
• Strong verbal communication capabilities.
• Knowledge about retail operations.
• Excellent interpersonal skills.
• Ability to collaborate within a team setting.

Additional Information

Starbucks is an equal opportunity employer dedicated to creating an inclusive environment welcoming diverse backgrounds and experiences. Individuals from diverse demographics, including but not limited to people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities are encouraged to apply.

Employment decisions consider candidates with criminal records consistent with applicable laws. This is a continuous recruitment posting.

Reasonable accommodations for applicants with disabilities are available upon request via phone or email.

Benefit Information

Benefits details are provided to employees. Specific information is not listed here.