Shift Supervisor - Store# 04466, Bridgeport & Sweden

Overview

As a Shift Supervisor at Starbucks, you will support the store manager in overseeing daily store operations during your shifts. This leadership role involves coordinating team activities to deliver the Starbucks Experience by ensuring exceptional customer service, prompt beverage and food preparation, and maintaining a clean, welcoming store environment. You'll embody Starbucks’ core values, working within one of the most reputable, employee-loved companies.

Key Responsibilities

• Uphold integrity, honesty, and Starbucks’ mission and culture in all actions.
• Maintain composure and lead effectively during busy or unexpected situations to sustain smooth store operations and set a positive example.
• Proactively assess customer needs and store environment cues to anticipate demands.
• Communicate vital information to the store manager to help the team foster the "Third Place" atmosphere each shift.
• Support new partner training through positive reinforcement and constructive coaching.
• Provide feedback to the manager on team member performance and morale during shifts.
• Create a positive, supportive atmosphere by recognizing changes in team dynamics and reporting them as necessary.
• Offer timely, clear, respectful coaching to partners to achieve operational excellence and boost individual performance.
• Deliver exceptional customer service by putting customers first and building meaningful connections.
• Identify and address customer needs promptly.
• Build strong relationships with team members by understanding and responding to their motivations and concerns.
• Manage all store operations, including opening and closing tasks, during scheduled shifts.
• Ensure compliance with Starbucks’ policies, especially regarding cash handling, safety, and security to protect partners and operations.
• Oversee cash register procedures and cash management practices among the shift team.
• Monitor barista performance to consistently provide legendary customer service.
• Maintain punctual and reliable attendance.
• Consistently produce and serve quality beverages, whole bean products, and food items according to recipes and presentation standards.
• Adhere to health, safety, and sanitation standards for all products.
• Recognize and celebrate individual and team successes through established tools and creative recognition approaches with management.
• Utilize available operational tools to maintain high standards throughout the shift.

Experience and Skills

• Previous customer service experience in retail or restaurant environments is essential.
• Strong leadership ability to direct and coordinate the work of others.
• Quick learner with effective verbal communication skills.
• Good understanding of retail operations.
• Excellent interpersonal abilities and teamwork orientation.

Diversity and Inclusion

Starbucks embraces diversity and actively creates an inclusive workplace for partners from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and individuals with disabilities. The company is an equal opportunity employer committed to providing reasonable accommodations for applicants with disabilities upon request. Qualified applicants with criminal histories are considered in alignment with applicable laws.

Contact and Accommodation

For assistance or accommodation during the application process due to a disability, contact via phone or email as provided by the employer.