Shift Manager, AMZL Operations

Role overview

Amazon is seeking a Shift Manager for its AMZL Operations team in Dubai. In this role, you will oversee the everyday running of a Delivery Station and guide Operations Supervisors, Operations Assistants, and Delivery Service Providers. You will also manage relationships with external agencies and track their performance.

The environment is fast-moving, highly collaborative, and closer to a start-up style than a traditional large-company setup. The role calls for someone comfortable working in uncertain and changing conditions, who can stay focused on results and bring a customer-first, quality-led approach. Candidates from demanding, rapidly evolving backgrounds such as manufacturing, the military, or engineering may find this role especially relevant.

Key responsibilities

• Lead the day-to-day functioning of the Amazon Logistics delivery station.
• Support the team by planning labour, running meetings, allocating tasks, and keeping operations organised.
• Track performance metrics closely, identify root causes quickly, and use insights to improve outcomes.
• Develop straightforward, practical solutions to complex issues while maintaining quality and essential functionality.
• Use strong problem-solving and communication skills to work with both business and technical stakeholders.
• Assist with the introduction and rollout of new systems and processes, and collect feedback from the team.
• Use software and hardware tools consistently to keep daily operations running smoothly.
• Make sure team members have the equipment they need and arrange repairs or replacements when required.
• Share daily metrics and highlight any exceptions or issues.

Working requirements

• You must be willing to work a flexible schedule that may include shifts, weekends, nights, and public holidays.
• Experience with performance measurement, process improvement, or lean methods is preferred.

Additional information

The company encourages an inclusive workplace and provides accommodation or adjustment support during the application, interview, and onboarding stages for candidates with disabilities. If accommodation is needed, candidates can contact the recruiting team for assistance.

Company: Q-Express Documents Transport

Job ID: A10385082

About the ideal candidate

This role suits professionals who are analytical, organised, and comfortable leading in a dynamic operational setting. A strong focus on customers, operational discipline, and continuous improvement is important.