Shift Leader

About the Role

Diversity is valued as a key strength at Papa John's, contributing to a dynamic and competitive team environment. The Shift Leader role involves overseeing shifts and specific work areas within a Papa John's restaurant, ensuring that high-quality products and excellent customer service contribute to overall restaurant profitability. This position handles the management of daily operations, including enforcing company policies, procedures, programs, and systems, alongside ensuring compliance with all applicable laws and ethical standards.

Key Responsibilities

• Follow established guidelines for all preparation stations, including dough handling, accuracy in portioning, and adherence to product holding times while producing high-quality menu items.
• Support achieving company product objectives by meeting or exceeding customer expectations, minimizing complaints, and responding effectively to customer service needs.
• Demonstrate core company values, maintain a positive attitude, collaborate effectively with team members, and show flexibility in adapting to change.
• Ensure sufficient staff coverage during shifts, deliver prompt feedback and problem resolution, maintain standards for product quality, customer service, and operational performance including cleanliness and cost management.
• Contribute toward profitability targets by managing food and labor costs within company guidelines using the FOCUS system; assist with inventory control to reduce loss; perform accurate cash handling.

Qualifications and Experience

• High School diploma or GED is preferred.
• Certification such as Serv-Safe or relevant local/state food service certification is desirable.
• Prior experience as a shift leader in a restaurant environment is advantageous.
• Consistent and stable previous employment history is preferred.
• Applicants must be at least 18 years old.
• Ability to work extended hours (typically over 32 hours weekly), including evenings, weekends, and emergency shifts as needed.
• Capable of performing all restaurant position duties successfully.

Functional Skills

• Effective planning and task prioritization to ensure smooth operations.
• Clear and effective communication skills.
• Focus on process improvements to enhance efficiency and quality.

Company Values

• Everyone Belongs: Encouraging connection and belonging as fundamental to success.
• Do the Right Thing: Commitment to integrity and making ethical choices.
• People First: Prioritizing care for colleagues to create positive customer experiences.
• Innovate to Win: Continuously seeking better methods through innovation.
• Have Fun: Emphasizing joy, meaningful impact, and shared celebration throughout the journey.

Core Competencies

• Customer Centricity: Using data and insight to deliver outstanding customer experiences.
• Results Driven: Maintaining optimism and tenacity to meet goals amidst challenges.
• Continuous Improvement: Championing strategic risk-taking and challenging the status quo.
• Bias for Action: Leading decisively with agility in a fast-paced sector.
• Winning Together: Collaborating across functions to maximize potential and performance.

Additional Information

The company is an equal opportunity employer and a federal contractor participating in the E-Verify program to confirm employment eligibility. Compliance with all Right to Work laws is maintained. Official E-Verify and Right to Work notices are available for applicant review in both English and Spanish. This position requires working in a demanding and dynamic environment focused on delivering great pizza and outstanding service.