ServiceNow Developer (CSM & Event Management Module) - Walkin Drive at Kochi

About the Company

Tata Consultancy Services (TCS) is a globally recognized leader in technology, committed to empowering young technical professionals and advancing innovation at scale. Join us to be part of a forward-looking organization fostering growth and excellence in the IT sector.

Job Overview

We are inviting experienced candidates for the position of ServiceNow Developer specializing in Customer Service Management (CSM) and Event Management under IT Operations Management (ITOM). This role demands expertise in designing, developing, and configuring comprehensive ServiceNow solutions that enhance automation and optimize business and IT processes.

Walkin Interview Details

• Date: 18th July 2026
• Time: 9:00 AM to 1:00 PM
• Venue: TCS Centre SEZ Unit, Infopark Kochi Phase 1, Kakkanad, Kochi - 682042, Kerala
• Please bring your updated resume along with a government-issued photo identification document.
• Spread the word to interested professionals in your network looking for opportunities in the IT field.

Key Responsibilities

• Design and customize ServiceNow applications, workflows, and configurations including business rules, scripts, UI policies, ACLs, and catalog items.
• Develop ServiceNow integrations using interfaces like REST, SOAP, MID Server, and Integration Hub.
• Create comprehensive reports, dashboards, and performance-related analytics.
• Implement, configure and enhance Customer Service Management solutions such as Case Management, Service Entitlements, Knowledge Management, and SLAs.
• Automate and optimize customer service workflows, support Agent Workspace, and improve Customer Service Portal functionality.
• Integrate CSM with external systems and enterprise applications.
• Set up and administer Event Management capabilities including event rules, alert handling, correlation, and remediation processes.
• Integrate monitoring tools like SolarWinds, Dynatrace, Splunk, AppDynamics, Nagios, and Zabbix along with configuring MID Servers and Event Connectors.
• Support automated incident creation triggered by event intelligence.
• Collaborate effectively with stakeholders, architects, and teams for requirement gathering, design reviews, and deployment cycles.
• Diagnose and resolve production issues promptly while adhering to ServiceNow best practices and governance frameworks.