- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Education
- Bachelor's degree
- Eligibility
- Candidates with a bachelor’s degree in IT, Computer Science, or a related field who can meet the public trust security clearance requirement and bring 5 years of relevant experience.
- Resume
- Required to apply
Job description
Role overview
SES Corporation is looking for a ServiceNow Administrator to support IT infrastructure operations across Tier 1 help desk, Tier 2 end-user support, and Tier 3 server, platform, and network engineering functions. The role centers on keeping the ServiceNow environment aligned with business requirements while supporting incident resolution, service requests, monitoring, and lifecycle activities.
What you will do
- Configure, implement, and maintain the ServiceNow platform in support of Tier 1 through Tier 3 service delivery.
- Manage workflows, service catalog items, integrations, reports, and dashboards.
- Build custom applications and automate business processes.
- Maintain clear technical documentation and user-facing support materials.
- Provide training and ongoing support to platform users.
- Look for ways to improve processes and strengthen system reliability.
- Act as a subject matter expert for ServiceNow sustainment and platform best practices.
Program details
The engagement supports IT infrastructure services that include help desk operations, end-user support, server/platform/network engineering, technical troubleshooting for hardware, software, and networking issues, incident and problem management, service request handling, infrastructure monitoring, and hardware/software lifecycle support. It also involves coordinating escalations across all support tiers.
Requirements
- At least 5 years of experience working with ServiceNow or in a comparable platform administration role.
- Bachelor’s degree in IT, Computer Science, or a closely related field.
- Ability to obtain or already hold a public trust security clearance.
- ServiceNow Certified Implementation Specialist - ITSM is preferred.
- ServiceNow Certified Application Developer is preferred.
- Strong organizational, communication, teamwork, analytical, and problem-solving skills.
- Comfort with tracking process metrics and improving operational effectiveness.
Benefits
- Competitive salary.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- Company-paid life insurance.
- 401(k) plan with employer contribution.
- Paid time off.
- Pet insurance.
Additional information
This is a full-time onsite position based in the United States.