Service Technician - Field Service

About the role

Sandvik Mining is hiring a Field Service Service Technician in Waihi, New Zealand. In this position, you will be responsible for helping Sandvik machinery run safely, dependably, and with strong performance. You will act as the main technical contact between the company and its customers, providing responsive support and a high standard of service.

The role involves working alongside the customer’s maintenance management team to improve equipment uptime through planned inspections, preventive maintenance, and practical repair work. You will deal with hydraulic, electrical, and automation systems on Sandvik equipment, including underground and surface drill rigs, loaders, trucks, and other related machines.

You will also work with Sandvik’s regional technical specialists to identify faults and close out technical problems, while contributing ideas that help improve the product over time. On occasion, you may be asked to take on additional duties to support customer success and maintain reliable equipment performance.

Work pattern

This position follows a roster of 4 days working followed by 3 days off.

Relocation note

Applications are also encouraged from people currently living in Australia who want to move to Waihi. Sandvik supports candidates who are returning to New Zealand and looking to continue their careers locally.

Responsibilities

• Create and maintain positive customer relationships by delivering dependable, high-quality service.
• Work with site teams to improve maintenance processes and get better use from equipment.
• Investigate faults and perform diagnostics to quickly pinpoint and fix technical issues.
• Share field observations and technical input to support product improvement efforts.
• Keep service notes and records accurate and aligned with company expectations.
• Follow all site and company safety rules and help maintain safe working practices.
• Take responsibility for the standard of your work and the results delivered to customers.

Requirements

• Formal trade certification in Heavy Duty Mechanical or Auto Electrical.
• Hands-on experience with maintenance and fault diagnosis on heavy equipment.
• Solid knowledge of hydraulic and electrical systems.
• Background in servicing and repairing mining equipment such as drill rigs, trucks, and loaders.
• Ability to work through technical problems and apply practical solutions.
• Commitment to quality work that meets OEM expectations.
• Strong safety mindset with consistent compliance to EHS requirements.
• Dependable, self-driven, and comfortable working both independently and in a team.
• Prior exposure to Sandvik equipment is an advantage.
• Familiarity with maintenance software and service reporting is beneficial.
• Experience with root cause analysis and continuous improvement is desirable.
• Good communication skills and the ability to build productive site relationships.
• Flexibility to respond to changing priorities in a fast-paced field service setting.
• Experience with warranty processes and OEM service requirements is a plus.
• Applicants must have the right to live and work in New Zealand.
• A pre-employment medical assessment is required as part of the hiring process.
• Agencies are requested not to apply.

Perks and benefits

• Employer superannuation contributions, with the option to contribute at a higher level.
• A broad employee benefits package that includes salary sacrifice options and recognition for long service.
• A company bonus plan that rewards performance and contribution.
• Paid parental leave funded by the company, including superannuation during the leave period.
• Access to extensive training, including internal learning and support for external study.
• Wellness support designed to promote health and wellbeing.
• Ongoing development opportunities through both internal and external training programs.

About Sandvik

Sandvik is a global original equipment manufacturer providing equipment, tools, parts, services, technical solutions, and digital solutions for mining, mineral processing, infrastructure, and manufacturing customers. The company operates in more than 150 countries and employs over 41,000 people worldwide.

Its purpose is to advance the world through engineering by helping customers move toward more sustainable mining, rock processing, and intelligent manufacturing. Sustainability is built into the business, from research and development through to product design and supply chain decisions, with ambitions to reach net-zero emissions by 2050 and 90% circularity by 2030.

Sandvik also focuses on inclusion, human rights, and community resilience. The company welcomes applicants from all backgrounds and is an equal opportunity employer.

Integrity, trust, respect, and strong relationships are central to how Sandvik works. The organisation is committed to delivering innovation and excellence.

Additional information

The recruitment contact for this role is Talent Acquisition Specialist Ivy Chau at ivy.chau@sandvik.com.

Applications close on Friday, 26 June, or earlier if the right candidate is found.

Sandvik is recognised as a WORK180 Endorsed Employer for Women and has also achieved Silver Status for its Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program.