Order Desk Officer

About the company

Sandvik Mining & Construction Tanzania Limited is focused on advanced technology, sustainable customer value, and high service standards. The organization operates within the wider Sandvik Group, which supplies equipment, tools, parts, services, and solutions for rock and mineral processing in the mining and construction sectors, including crushing and screening, breaking, and demolition applications.

Role overview

The Order Desk Officer in Mwanza will serve as the main contact point for customers and help deliver a high-quality service experience. This position supports sales operations by managing enquiries, processing orders, coordinating with internal teams, and helping improve customer satisfaction and operational efficiency. The role reports to the Logistics Manager.

Key responsibilities

• Respond to customer questions and provide day-to-day support.
• Help achieve sales targets by ensuring customer orders are handled accurately and within the required timelines and procedures.
• Act as the initial contact for customers from the first enquiry through to order completion.
• Work alongside the sales team to support sales goals, improve efficiency, and strengthen customer satisfaction.
• Develop and manage existing business in line with customer segmentation, policies, and procedures.
• Coordinate with inventory planners to secure stock replenishment for customers.
• Handle incoming customer calls and emails in a professional manner.
• Receive, process, and expedite parts orders and customer enquiries.
• Manage customer complaints and coordinate with the relevant supervisors and managers to ensure proper follow-up.
• Explain available products and services to customers.
• Use Sandvik ERP and connected systems and applications effectively.
• Follow safety, health, environmental, and quality requirements, and work in a way that protects both self and others.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, or a related field from a recognized institution.
• At least 3 years of experience in logistics, procurement, or supply chain operations.
• Working knowledge of ERP systems.
• Experience managing customer enquiries and complaints.
• Experience in the mining sector or similar industries will be an added advantage.
• Strong proficiency in English, both written and spoken.
• Good numerical and analytical ability.
• High attention to detail and a conscientious approach to work.
• Ability to work independently with flexibility and initiative.

What the role offers

This position provides the opportunity to work in an international business environment with innovative products, supportive colleagues, and professional development opportunities. Sandvik also emphasizes diversity of experience, perspective, and background as part of building a better workplace and better customer outcomes.

Application details

Candidates are encouraged to apply as early as possible because applications are reviewed continuously. The closing date mentioned is 15 July 2026.