Service Planner - Hubli

About the company

Rentokil PCI is a major pest control services provider in India and part of the Rentokil Initial group. The business began in 2017 as a partnership between Pest Control India and Rentokil, and today it serves customers from 300 locations. Its focus is on raising service quality through strong operational practices, innovation, and digital tools. In 2024, the company expanded further by bringing HiCare into the business.

Role overview

The Service Planner / Senior Service Planner will own the full service-planning cycle, keep data accurate, use internal systems effectively, monitor productivity, and work closely with multiple teams to keep service delivery smooth and timely. This position reports to the AOM/OM, Assistant Branch Manager, or Branch Manager and requires close coordination with both internal teams and external stakeholders.

Responsibilities

• Build working expertise in company platforms such as iCABS and SCP, and maintain full active usage of Service Companion with more than 95% utilization.
• Support the shift to digital processes and ensure consumption, TOS, and service records remain correct.
• Work with IT for new user setup and for resolving device-related problems.
• Keep documentation accurate and follow the ticket-driven callout workflow carefully.
• Prepare and manage daily, weekly, and monthly technician schedules for contracts, jobbing, renewals, and complaint visits.
• Plan work to reduce pending service load and support on-time completion.
• Coordinate with Sales and Service teams to fit in urgent visits and handle STOP or termination-related issues.
• Monitor technician productivity, efficiency, and service delivery KPIs on a technician-wise basis.
• Prepare and share SOS updates every day, week, and month, including GSS SOS.
• Share regular insights on backlogs, critical issues, ageing cases, and complaint patterns.
• Support AOM/OM/ABM/BM teams in tracking field KPIs.
• Coordinate routing, slot planning, and day-to-day adjustments with Sales and Operations.
• Escalate unresolved matters to higher management when needed.
• Plan leave in advance so service operations continue without interruption.

Key result areas

• Timely service scheduling
• Accurate data handling
• High SCP usage
• Schedule compliance
• Reporting and analysis
• Coordination across teams

Competencies

• Strong attention to detail
• Ability to plan and organize work well
• Analytical problem-solving approach
• Customer-oriented mindset
• Negotiation capability

Education and other requirements

A minimum graduate qualification is required, along with 1 to 3 years of relevant experience. The role needs basic computer literacy, with stronger technical ability considered an advantage. Familiarity with MS Office or G Suite is expected. The candidate should also be willing to travel occasionally within the division.

Working style and relationships

This is an individual contributor position. The role involves interaction with customers and customer representatives externally, and with Sales, Operations, and other business support functions internally.

Benefits and culture

Rentokil PCI emphasizes values that guide its mission and workplace culture. The company highlights service, relationships, teamwork, and responsibility as core principles. It also states a commitment to building an inclusive workplace that welcomes people from diverse backgrounds.