Service Desk Team Member - The Warehouse, Alexandra (Part-time)

About The Warehouse Group

The Warehouse Group manages some of New Zealand's most recognizable and valued retail brands, such as The Warehouse, Warehouse Stationery, and Noel Leeming. The group remains popular by continually delivering meaningful and engaging customer experiences across the country, alongside enhancing community-focused and sustainability efforts.

Role Overview

This permanent part-time position involves working Sunday and Monday from 2:00pm to 8:30pm. As a Service Desk Team Member stationed at the in-store service desk, you will be crucial in delivering top-tier customer service. Your daily tasks include responding to customer questions, facilitating returns, exchanges, refunds, and transfers, while also supporting the Loss Prevention team in maintaining store security. Additionally, you may assist in overseeing and supporting operations at the Checkout to ensure smooth transaction processing.

Candidate Profile

• Experience in retail, hospitality, or customer-facing roles is preferred.
• A positive, proactive attitude and the ability to thrive under pressure are essential.
• Strong attention to detail is required.
• Capability to perform physical tasks such as heavy lifting, ladder climbing, and extended periods of standing.

Additional Benefits

• Opportunity for growth and career advancement within the company.
• Access to Here for Good Leave allowing volunteer community service days.
• Discounts through the Team Card for savings across The Warehouse Group brands.
• Various other perks available upon joining.