Service Desk Level 1 Technician (Remote)

Overview

Are you passionate about technology and enjoy assisting people with technical issues? Infortec Consultores is seeking a Level 1 Service Desk Agent to join a vibrant team as the first point of contact for users, ensuring a responsive, approachable, and high-quality support experience.

Key Qualifications

• Prior experience in Service Desk, Help Desk, or user technical support roles.
• Basic knowledge of Windows operating systems and Microsoft 365 tools.
• Ability to work collaboratively within a team with a focus on results.
• Strong verbal and written communication skills.

What We Offer

• A dynamic and collaborative technology-driven work environment.
• Opportunities for professional growth and learning.
• Team-oriented culture with continuous guidance and support.
• Engagement in projects and services that directly impact user experience.
• Fully remote work modality.

Additional Information

This role is ideal for individuals who are enthusiastic about technology, enjoy troubleshooting incidents, and want to advance their career in IT support.