Service Desk Coordinator

About the employer

CDC Data Centres is a sovereign data centre operator founded in 2007 and recognised as one of Australia’s leading providers of secure, world-class facilities. With sites across ACT, NSW, VIC and New Zealand, plus growth into WA, the business supports colocation, containerised and hyperscale compute environments through interconnected campuses and high-speed carrier-grade networks.

The organisation places strong emphasis on inclusion, diversity and building a team that is committed, resilient and detail-oriented in supporting customers and critical digital infrastructure.

Role summary

The Service Desk Coordinator will be a central coordination point within the Data Centre Operations team, helping manage incidents, service requests and change-related activity. The role sits at the core of operational communication, ensuring updates are clear, timely and consistent for internal teams, site teams and customers.

This position is responsible for taking operational issues from first triage through to closure, keeping service standards on track and making sure stakeholders stay informed at every stage. It also supports incident communications, change coordination, service improvement work and general administrative tasks that keep the function running effectively.

Key duties

• Serve as a main contact for operational issues, service requests and customer enquiries.
• Record, check, assess and coordinate incidents in line with established processes and service level targets.
• Manage incident communications so stakeholders receive prompt and accurate updates.
• Assist with change coordination, including tracking approved works and customer-notified timeframes.
• Monitor alerts and escalate matters to technicians and on-call support teams when needed.
• Coordinate follow-up actions linked to incidents, reports and service events.
• Support problem management by identifying recurring patterns and helping with follow-up actions.
• Complete shift handovers and maintain accurate records to preserve team continuity.
• Help with process documentation, reporting and continuous improvement activities.
• Work closely with internal teams to deliver a consistent, high-quality service experience.

Candidate profile

This opportunity is well suited to someone who communicates confidently, works well in a busy environment and can juggle competing priorities without losing accuracy or professionalism. The ideal candidate is comfortable operating within structured procedures and can keep a variety of stakeholders aligned and informed.

A customer-first approach, sound judgement and strong attention to detail are important, along with the ability to handle interactions across both internal teams and external customers.

What’s on offer

• CDC Academy access, including specialised training to support professional growth.
• CDC Day, which provides one extra paid day off for health and wellbeing.
• Parental leave benefits that exceed legislative minimums.
• Two days of volunteer leave each year for a cause or charity of choice.
• Employee Assistance Program support for employees and their families.
• Inclusive social events such as BBQs, family picnics and community gatherings.

Additional requirements

Australian citizenship is required, along with the ability to obtain and maintain an NV1 security clearance.

Application note

Applications are invited from people motivated by customer partnership, operational ownership and the chance to support Australia’s sovereign, critical digital infrastructure. The closing date for this role is 11:59pm, Friday 3rd July 2026.

About the workplace culture

CDC is committed to fostering an inclusive environment where people feel respected, valued and supported. The company believes that varied backgrounds, perspectives and lived experiences strengthen innovation, outcomes and a culture built on trust and care.