Service Desk Analyst (IT Support)

Role overview

Based in New Plymouth, this position is focused on delivering a high-quality service experience to everyone who reaches out to the Service Experience team. The emphasis is on solving problems, enabling people with the right tools, and improving outcomes for Powerco rather than simply closing tickets.

Powerco is a purpose-led organisation that values growth, collaboration, and development. Team members are trusted to make decisions that contribute positively to business results.

What you'll be doing

• Support colleagues with effective IT assistance and help ensure they have the tools they need from their first day and beyond.
• Handle incidents and service requests by communicating clearly, prioritising work, escalating when needed, and following through to resolution.
• Build, record, and use knowledge so issues and requests can be resolved quickly and consistently.
• Look for ways to improve team workflows, processes, and systems so service delivery becomes more efficient.
• Focus on creating a positive, productive experience for every person who contacts the Service Experience team.

Experience and suitability

Powerco is especially interested in candidates with at least 1 year of experience in IT support or a similar role. The ideal applicant will be committed to service excellence, comfortable working in a collaborative environment, and motivated to improve how support is delivered.

What Powerco offers

• A supportive, enjoyable team environment.
• 4% KiwiSaver contribution.
• The option to purchase additional leave.
• Paid volunteer days.
• Free fruit in the office.
• Free life insurance and medical insurance.
• Access to extensive professional development opportunities.

About Powerco

Powerco’s purpose is to connect communities, and that goal drives its work every day. The company serves customers now and in the future, helping keep more than 1.1 million people connected while supporting energy choices that contribute to Aotearoa’s move toward a low-carbon future.

Ngā Tikanga, the company’s way of working, guides teams to work better together, be smarter in how they operate, take pride in what they do, and stay focused on the future while partnering with colleagues, communities, and industry stakeholders.

Additional information

Applications close on Monday, 29 June 2026.

Powerco encourages candidates from underrepresented and neurodiverse backgrounds to apply even if they do not meet every criterion, provided the role matches their strengths and interests. The company aims to provide a safe environment where people can bring their whole selves to work and thrive.

If you need support or adjustments during the recruitment process to participate fairly, you can call 0800 769372 or email kiaora@powerco.co.nz.