Service Desk Analyst

About the company

BESIX Watpac has a long history in Australia and is firmly established in the construction sector. The company delivers major projects across a wide range of areas, including stadiums, venues, complex industrial sites, hospitals, secure infrastructure and defence. Its work spans Australia and New Zealand, with a focus on creating outcomes that positively impact the communities where these projects are delivered. The organisation emphasises teamwork, pride in delivery and a culture built around people.

Role overview

BESIX Watpac is looking for a Service Desk Analyst to become part of its Information Technology team at the head office in Fortitude Valley, Brisbane. This position plays an important part in supporting the organisation’s technology operations and ensuring staff receive responsive, high-quality IT service that helps the business run effectively.

Key duties

• Act as the initial contact for IT support enquiries and accurately record all incidents and service requests in the ticketing system with full details.
• Work toward resolving incidents and requests within the agreed service targets.
• Deliver both first- and second-level desktop and technical support, including setup, configuration and rollout of devices and software.
• Provide training to employees on the use of workplace hardware, software and remote access tools.
• Keep the IT asset register up to date and manage the issue, return and retirement of technology equipment, including ordering, assigning and collecting IT assets.

What you need

• A tertiary qualification in information technology, together with experience in a comparable position.
• Working knowledge of desktop hardware and software, particularly Microsoft products.
• The ability to communicate clearly and support staff professionally, helpfully and in a timely manner when technical issues arise.
• Strong troubleshooting skills and the ability to work collaboratively in a small, practical and solution-driven team.

Benefits and workplace support

The role includes a competitive salary package and opportunities for long-term career growth. Employees also have access to wellbeing days, team-building activities, recognition programs, wellbeing support such as skin checks and flu vaccinations, Perkbox benefits, and social and family events.

Inclusion and other information

BESIX Watpac is committed to a workplace where people of all ages, genders, ethnicities, religions, sexual orientations, education levels and appearances feel respected, included and able to thrive. Candidates who have transferable skills and believe they would be a strong match are encouraged to consider the role even if they do not meet every requirement. The company also acknowledges the Traditional Custodians of the land and pays respect to Elders past, present and emerging.