Service Delivery Team Manager - Luxury Travel & Lifestyle Services

Overview

Join a prestigious global luxury concierge company as a Service Delivery Team Manager, leading a top-tier team dedicated to providing bespoke lifestyle experiences to affluent Arabic clientele. This position requires a passionate, strategic leader experienced in luxury hospitality, travel, and concierge service delivery.

Responsibilities

• Lead and nurture a high-performing team committed to delivering exceptional premium lifestyle services to high-net-worth Arabic members.
• Ensure the highest service standards by enhancing operational efficiency, quality, and member satisfaction proactively.
• Collaborate closely with international teams to align service offerings with business goals and emerging industry trends.
• Manage and resolve escalated customer issues promptly, offering personalized solutions tailored to elite clients.
• Drive ongoing improvements by refining processes to constantly surpass members' expectations.

Requirements

• Extensive expertise in luxury lifestyle services encompassing hospitality, travel, and exclusive experiences.
• In-depth understanding of Arabic luxury markets to maintain service innovation and excellence.
• Proven ability to coordinate between Proposition and Lifestyle teams to set and exceed industry benchmarks.
• Excellent leadership skills with experience managing high-performing teams across different regions.
• Strong mentorship and motivational abilities to foster employee engagement and professional growth.
• Experience leading cross-functional global teams ensuring consistent service delivery alignment.
• Results-driven with focus on customer satisfaction metrics, operational efficiency, and adherence to service level agreements.
• Proactive problem-solving skills to identify challenges and enhance service quality effectively.
• Expertise in customer relations, adept at handling escalations and converting challenges into positive experiences.
• Fluency in both Arabic and English at a professional level.
• Outstanding communication skills for engaging stakeholders at all organizational levels.
• Adaptability and collaboration skills necessary for thriving in a dynamic, fast-paced work environment.

Additional Information

This role is entirely office-based, located in Riyadh, Saudi Arabia.

Benefits

• Competitive salary package dependent on experience, plus a performance-related bonus.
• Generous paid time off including a yearly paid volunteer day.
• One month paid sabbatical after five years of service, separate from annual leave.
• Exclusive loyalty rewards including bonuses and gifts.
• Opportunity to work remotely while traveling.
• Access to attractive travel and entertainment discounts akin to those offered to clients.
• Membership in a diverse, inclusive, and global team culture.
• Substantial career advancement opportunities within an international organization.

About the Employer

Ten Lifestyle Group is a worldwide luxury concierge service committed to delivering unique travel and lifestyle solutions to high-net-worth and ultra-high-net-worth clients. The company employs cutting-edge proprietary technology combined with skilled lifestyle managers to provide unmatched service. As a Certified B Corporation, Ten is dedicated to positive social and environmental impact.

Diversity Commitment

The company values diverse backgrounds, philosophies, and experiences, ensuring all employment decisions are grounded in merit, competence, and performance to foster an inclusive working environment.