Service Delivery Manager - UK Property Operations (Remote)
Remote · Full Time
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- Experience
- 4–8 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- Work from home
- Education
- Any graduate
- Eligibility
- Any graduate is eligible to apply.
- Resume
- Required to apply
Job description
About LocationSquare Ltd
LocationSquare Ltd is a UK-focused property services and maintenance firm supporting landlords, letting agents, HMO operators, Airbnb hosts, and homeowners. The company delivers cleaning, maintenance, compliance, and property support services throughout London and nearby regions.
Role Overview
We are seeking a skilled Service Delivery Manager to oversee the daily UK operations remotely from India. This role involves managing customer interactions, coordinating approved vendor activities, monitoring service execution, and maintaining comprehensive CRM records to ensure exceptional customer service. The position presents an opportunity to work closely with the Founder and progress into senior leadership as the business expands.
Key Duties
- Handle customer inquiries via phone, email, and WhatsApp.
- Coordinate daily service operations across the UK.
- Assign and schedule work for approved vendors efficiently.
- Track job status and address operational challenges.
- Recruit and oversee service provider partners.
- Maintain precise records within Zoho CRM.
- Generate quotations and operational performance reports.
- Continuously improve customer service and operational procedures.
Required Qualifications and Skills
- A minimum of 4 to 8 years' experience in Operations, Service Delivery, or Customer Success roles.
- Fluent in spoken and written English.
- Proven ability to manage customers and third-party vendors.
- Strong organizational abilities and effective problem-solving skills.
- Experience with CRM platforms, especially Zoho CRM/Desk or similar.
- Capacity to work independently in a remote setup.
Preferred Backgrounds
Experience in property or facilities management, hospitality, customer success, service delivery, or BPO operations with customer-centric focus is advantageous.
Working Hours
UK business hours Monday through Saturday, from 1:30 PM to 10:30 PM IST, with adjustments for UK daylight saving time.
Why Work With Us?
- Opportunity to directly collaborate with the Founder of a UK-based growing company.
- Fully remote permanent role.
- Exposure to international business operations.
- Prospective leadership roles and career development.
- Performance-based bonus and yearly salary reviews.