Service Coordinator

Overview

M/s Hi Tech Equipments is seeking a proactive Service Coordinator to manage client interactions and service scheduling within Delhi-NCR. The role focuses on ensuring outstanding client satisfaction by coordinating effectively between clients and the service engineering team.

Key Responsibilities

• Maintain regular communication with existing clients to assess their service needs and ensure ongoing support and satisfaction.
• Organize daily schedules for service engineers according to client demands and service requests, facilitating efficient task assignment.
• Identify additional client service requirements, prepare detailed quotations, and share them promptly.
• Keep thorough records of daily and monthly visits by service engineers, including visit purpose and outcomes, and compile comprehensive monthly reports.
• Maintain up-to-date service request logs for internal management and review.
• Act as an intermediary to ensure effective communication and prompt issue resolution between clients and technical teams.
• Build and sustain strong client relationships through consistent service excellence and timely support.

Essential Qualifications and Skills

• Prior experience in customer service or service coordination roles.
• Exceptional communication and interpersonal abilities.
• Strong organizational skills with effective time management.
• Proficiency in Microsoft Office applications such as Excel and Word for reporting and documentation purposes.
• Capability to multitask and collaborate seamlessly with technical personnel.

Compensation

The position offers a monthly salary ranging from 20,000 to 30,000 INR.