Service Associate - Waiter

About Shangri-La Jeddah

Situated on the new Jeddah Waterfront overlooking the Red Sea, Shangri-La Jeddah embodies luxurious hospitality. The hotel’s design features expansive floor-to-ceiling windows that seamlessly blend the indoor space with the ocean views and sandy shores outside. Guests can enjoy 203 elegant rooms and suites alongside 17 premium serviced apartments. The property includes four distinct dining outlets, including the famed Shang Palace, and is conveniently located near popular attractions such as the Red Sea Mall. Additionally, 116 Burj Assila Residences are privately owned on-site. A children’s club and dedicated play areas offer a family-friendly environment ensuring memorable experiences for all ages.

Role Summary

The role of Waiter at Shangri-La Jeddah goes beyond basic serving duties to creating exceptional dining experiences that delight guests in adherence to Shangri-La’s high standards. The waiter contributes to smooth and efficient Food & Beverage operations while building emotional connections through attentive and knowledgeable service.

Key Responsibilities

• Gain thorough knowledge of the menu items and preparation methods.
• Offer insightful suggestions to guests to enhance their dining choices.
• Take orders and serve food and beverages warmly and attentively.
• Focus on exceeding guest expectations and generating unforgettable moments.
• Prepare the dining area before service commences.
• Collaborate efficiently with chefs and culinary staff to ensure prompt meal delivery.
• Manage billing accurately and ensure all charges are correctly posted.
• Adhere strictly to Shangri-La’s food safety standards and procedures.
• Support colleagues to foster success within the Food & Beverage outlets.
• Assist supervisors in maintaining smooth dining operations.

Candidate Profile

• Excellent communication skills to engage and converse effectively with guests.
• Proficient in English language for clear communication.
• Demonstrates a positive attitude and eagerness to learn and improve.
• At least one year of experience in a waiter role within reputable 5-star hotel environments.

Benefits

• A supportive workplace that nurtures passion and encourages both personal and professional development.
• Defined learning and advancement opportunities aimed at expanding professional skills and leadership capabilities.
• Competitive compensation packages along with recognition programs and perks related to travel and colleague experiences.
• An inclusive environment promoting respect, diversity, safety, and team collaboration where every employee can thrive.

Additional Information

We are committed to equal opportunity employment and welcome applications from all qualified candidates. All applicant information will be treated confidentially and used solely for recruitment purposes. Only those selected for further steps will be contacted.