Service Associate - Service Centre & Telephone

About the Employer

Shangri-La Singapore describes itself as a close-knit workplace built on care, respect, and a family-style culture. The organisation highlights values such as honouring people, maintaining harmony, and creating an environment where employees are supported with strong benefits, a calm working atmosphere, work-life balance, and recognition for effort.

About the Property

The hotel is located on 15 acres of greenery, a short distance from Orchard Road. It is presented as a peaceful, upscale city escape for both business and leisure travellers, with 792 guestrooms and suites spread across three wings. The property also includes family-oriented rooms and dedicated amenities for guests with children.

Role Overview

The team is hiring a Service Associate for the Service Centre and Telephone function. The position focuses on handling guest communication, capturing preferences, responding to requests, and supporting smooth service delivery across the hotel.

Key Responsibilities

• Capture guest preferences accurately and make sure they are logged and acted on to enhance the guest experience.
• Consistently deliver a high standard of guest interaction that encourages satisfaction and repeat business.
• Seek guest feedback proactively so service standards and facilities can be improved.
• Respond to guest questions and requests quickly, courteously, and with a helpful attitude.
• Record every service request correctly in line with hotel procedures and coordinate with relevant departments to ensure timely completion.
• Maintain a constructive and positive attitude that supports a healthy and productive workplace.

Requirements

• At least 1 year of experience in a comparable role within the hotel or hospitality sector.

Additional Information

No salary, stipend, vacancy count, or start date was specified in the source. No separate perks, eligibility notes, or application deadline were provided.