Service Associate - Concierge (Bellman)

About Shangri-La Singapore

Shangri-La Singapore prides itself on being a warm, family-oriented hospitality group valuing genuine care and respectful relationships. Nestled within 15 acres of lush greenery near Orchard Road, our hotel offers a peaceful and refined retreat featuring 792 luxurious guestrooms and suites across three wings, including family-themed rooms and dedicated amenities tailored to family needs.

Role Overview

We seek a dedicated Bellman to join our team, responsible for providing guests with a welcoming and effortless arrival and departure experience. This involves luggage handling, offering relevant information and assistance, and ensuring the lobby and entrance areas remain clean and orderly. This position directly supports Shangri-La's commitment to high-quality service and guest satisfaction.

Key Responsibilities

• Welcome guests courteously upon arrival and departure.
• Assist in luggage handling including delivery, storage, and retrieval, maintaining safety at all times.
• Provide coverage at the lobby doors and assist with guest transportation requirements.
• Respond swiftly to guest requests and coordinate with applicable departments to ensure prompt service.
• Keep abreast of hotel events, VIP movements, and occupancy status.
• Maintain cleanliness and appropriate staffing levels in the lobby and porte cochere.
• Document and follow up on guest feedback and service matters using the DR3 system.
• Complete all required training and remain knowledgeable about hotel policies and programs.
• Observe compliance with key control, safety, and security guidelines.
• Participate actively in daily briefings and departmental meetings.
• Contribute positively to the workplace culture and support teammates in delivering high service standards.
• Engage in environmental sustainability initiatives and corporate social responsibility efforts.

Requirements

• Minimum of one year experience in guest-facing roles within the hospitality sector.