Service Advisor - Passenger Vehicles

About Al-Futtaim Group and Automotive Division

Originating in the 1930s as a trading enterprise, the Al-Futtaim Group has evolved into a diverse and progressive private regional conglomerate headquartered in Dubai, UAE. It operates in five main sectors—automotive, financial services, real estate, retail, and healthcare—employing over 35,000 people across 20-plus countries in the Middle East, Asia, and Africa. The Group collaborates with over 200 prominent global brands, driven by core values of respect, excellence, collaboration, and integrity.

Al-Futtaim Automotive stands as a major division within the Group, recognized across 10 countries for its leadership in distribution, manufacturing, leasing, and aftersales of renowned automotive brands like Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. Its mission centers on delivering world-class, omni-channel mobility solutions combined with a customer-first culture and innovation.

Role Overview

We are hiring multiple Service Advisors for passenger vehicles to join our Aftersales team in Dubai and Abu Dhabi. As a Service Advisor, you will act as the primary representative between customers and our workshop teams, ensuring an exceptional service experience that fosters long-term customer loyalty and contributes to business growth.

Key Responsibilities

• Guide customers through every step of their vehicle service journey to deliver a superior experience.
• Establish and nurture long-lasting customer relationships to boost loyalty and repeat business.
• Promote products and services ethically to meet or exceed revenue goals.
• Identify and resolve customer concerns, ensuring vehicles are repaired correctly on the first attempt.
• Coordinate with workshop personnel to maintain timely communications and on-schedule vehicle delivery.
• Clearly communicate repair details, maintenance needs, pricing, and value-added offers to customers.
• Handle customer issues professionally to enhance satisfaction and trust.
• Adhere strictly to standard operating procedures, maintain accurate data records, and comply with company policies.
• Contribute positively to team performance targets and overall customer satisfaction metrics.

Required Skills and Qualifications

• Strong interpersonal and customer service capabilities.
• Solid technical understanding of passenger vehicles and automotive service processes.
• Excellent verbal and written communication skills.
• Capability to manage multiple client interactions without compromising service quality.
• Awareness of commercial goals and the ability to work towards set targets.
• Effective problem-solving and organizational skills.
• Proficiency with MS Office applications; experience with dealer management systems is advantageous.

Preferred Background

• Diploma or Bachelor's degree in Automobile Engineering, Mechanical Engineering, or related discipline.
• 3 to 5 years of experience in the automotive sector, ideally in service advisory or customer-facing roles.
• Prior experience within automotive dealership or service center environments.
• Fluency in English is essential; basic knowledge of Arabic is beneficial.
• A detail-oriented, customer-centric attitude.

Team Environment

You will collaborate closely with a dedicated Aftersales team, encompassing workshop, parts, and service operations, thriving in a dynamic, customer-focused workplace.